If you are asked were you ever in a position of conflict, it is best to avoid using this word, as inevitably you can make your self more and more nervous and apprehensive if you phrase things wrongly. Instead, always start off this answer with the fact that you have been in a position of difference of opinion –(e.g. As it is the nature of the role, dealing with different opinions, clients queries/complaints, changing situations), explain the scenario in a short interesting way, bringing across your team playing / empathising skills, your flexible approach to changing situations and changing ideas and how you manage both internal and external client relations. Did you need to sit down with the team or did you have to go to a team lead / manager / director / arrange a client meeting…