What is the role of “Ombudsman” in a bank? (1) To provide quality and speedy redressal of grievances of customers. (2) To provide suggestions for innovative schemes in the banks. (3) To inspect the internal working of the branches. (4) To monitor the poverty alleviation programmes undertaken by or implemented by the bank.

1 Answer

Answer :

To provide quality and speedy redressal of grievances of customers.

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