10) First National Bank launches an innovative in-home banking system tied to personal
computers. The product is not widely accepted because bank customers don't see the need for such a service. This situation represents a failure in which
A)Establishment of a customer information system
B)Organisation structure
C)Top management commitment
D)Technological advance
E)Scanning corporate capabilities
computers. The product is not widely accepted because bank customers don't see the need for such a service. This situation represents a failure in which
A)Establishment of a customer information system
B)Organisation structure
C)Top management commitment
D)Technological advance
E)Scanning corporate capabilities