10) First National Bank launches an innovative in-home banking system tied to personal  
computers. The product is not widely accepted because bank customers don't see the need  for such a service. This situation represents a failure in which
A)Establishment of a customer information system
B)Organisation structure
C)Top management commitment
D)Technological advance
E)Scanning corporate capabilities

1 Answer

Answer :

A)Establishment of a customer information system

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