Description : Centralization refers to……….. (a) The degree to which decision-making is concentrated at a single point in the organization (b) The development and maintenance of power in the organization (c) The decision-making process (d) The geographic dispersion of an organization
Last Answer : (a) The degree to which decision-making is concentrated at a single point in the organization
Description : What is the term used to define the number of subordinates directly controlled by a manager? (a) Division management ; (b) Departmentation ; (c) Investment span ; (d) Span of management
Last Answer : (d) Span of management
Description : In an organization that has high centralization (a) Problem can be quickly and efficiently solved (b) The corporate headquarters is located centrally to branch offices (c) Top managers make ... merely carry out directions (d) All top-level officials are located within the same geographic area
Last Answer : (c) Top managers make all the decisions-lower-level managers merely carry out directions
Description : Organizational structure is made up of key elements. Which of the following is not one of these elements? (a) Span of control ; (b) Centralization ; (c) Decentralization ; (d) Co-ordination
Last Answer : ; (d) Co-ordination
Description : Leadership can _______ subordinates to help the organization achieve its goals. (a) Motivate ; (b) Communicate ; (c) Direct ; (d) All of the above
Last Answer : (d) All of the above
Description : Sharon Moro, office manager at Willow Manufacturing stated, We d had manufacturing work cells in place for at least two years, but change didn t really happen until we added teamwork. To ... Individual employee success was recognized and celebrated. (d) Employees believed in what they were doing.
Last Answer : (c) Individual employee success was recognized and celebrated.
Description : Conceptual skills relate to a manager‟s ability to (a) Take a strategic view of how parts of the organization function (b) Solve detailed problems in groups (c) Correctly evaluate organizational problems (d) Understand and interact effectively with others in the organization
Last Answer : (a) Take a strategic view of how parts of the organization function
Description : Which type of decision making is carried out by lower level management and deals with specific dayto-day processes? (a) Programmed decision making ; (b) Operational decision making ; (c) Administrative decision making ; (d) Mid-level decision making
Last Answer : (b) Operational decision making ;
Description : The degree to which jobs within an organization are standardized is referred to as…….. (a) job variation ; (b) routineness ; (c) formalization ; (d) centralization
Last Answer : (c) formalization ;
Description : Which of the following management substitutes is characterized by formalization, inflexibility, and closely knit work groups? (a) Characteristics of subordinates. ; (b) Characteristics of managers. (c) Characteristics of the organization. ; (d) Characteristics of task.
Last Answer : (c) Characteristics of the organization. ;
Description : The ______________ style of leadership is where the focus of power is with the manager. The manager alone exercises decision-making, authority and the control of rewards or punishments. (a) democratic (b) ... a decision to pass the focus of power to members but is readily available if neede(d)]
Last Answer : (c) authoritarian
Description : In -------------- theory management assumes that employees may be ambitious, self-motivated, and anxious to accept greater responsibility, and exercise self-control, self-direction, autonomy and empowerment. (a) Theory Y manager ; (b) Theory X manager ; (c) Theory Z manager ; (d) All of the above
Description : The General Manager‟s meeting was most likely a result of the following management function: (a) Organizing ; (b) Planning ; (c) Decision-Making ; (d) Controlling
Last Answer : ; (c) Decision-Making ;
Description : Porter's notion of a differentiation strategy is best described as one in which firms seek a competitive advantage . A. Through achieving a match between their internal and external ... competitors. C. Through concentrating on a narrow market segment. D. Through establishing their uniqueness
Last Answer : Through establishing their uniqueness
Description : What is meant by focused differentiation? A. Providing a high perceived value service or product to a selected market segment that justifies a substantial price premium B. ... differentiation D. Concentrating on differentiation as the primary means of achieving competitive advantage
Last Answer : Providing a high perceived value service or product to a selected market segment that justifies a substantial price premium
Description : Porter's notion of a differentiation strategy is best described as one in which firms seek a competitive advantage . A. Through achieving a match between their internal and external environments ... . C. Through concentrating on a narrow market segment. D. Through establishing their uniqueness.
Last Answer : Through establishing their uniqueness.
Description : What is "strategic control"? a) Control over the production process within an organization, in the sense of determining how the employees of an organization perform their work. b) The ... production process within an organization, in the sense of determining how informal practices are performed.
Last Answer : Control over the means and methods on which the whole conduct of an organization depends.
Description : The managers of a multinational company are located in France, India, Brazil, and the United States. Which decision-making technique seems most reasonable for this organization? (a) A postal service interaction ; (b) A brainstorming session ; (c) A nominal discussion (d) An electronic meeting
Last Answer : (d) An electronic meeting
Description : Which of the factors listed below is not a reason for decision making in organizations being a complex process? (a) People have to make decisions in a historical context (b) Several ... range of possible outcomes (d) Factors in the current context of the organization affect the decision
Last Answer : (c) Modern information systems enable people to evaluate a range of possible outcomes
Description : Various Organizational routines & processes that determines how efficiently and effectively the Organization transforms it’s inputs into outputs is called: A. Strength B. Core Competencies C. Capabilities D. Customer Value
Last Answer : Core Competencies
Description : Which of the following would explain an adverse variable production overhead efficiency variance? 1. Employees were of a lower skill level than specified in the standard 2. Unexpected idle time resulted from a series of machine breakdown 3. ... b) (1) and (2) (c) (2) and (3) (d) (1) and (3)
Last Answer : (d) (1) and (3)
Description : In --------------leadership, there is a complete centralization of authority in the leader (a) Democratic ; (b) Autocratic ; (c) Free rein ; (d) Bureaucratic
Last Answer : (b) Autocratic ;
Description : Which of the following structures is characterized by centralization, high formalization, extensive departmentalization, and a limited information network? (a) Technology model ; (b) Mechanistic model ; (c) Job satisfaction model ; (d) Organic model
Last Answer : (b) Mechanistic model ;
Description : Employee discretion is inversely related to………. (a) Centralization ; (b) Standardization ; (c) Complexity ; (d) Decentralization
Last Answer : (b) Standardization ;
Description : When jobs are grouped together based on a particular type of customer, this is known as….. (a) Job structuring ; (b) Formalization ; (c) Centralization ; (d) Departmentalization
Last Answer : (d) Departmentalization
Description : Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions? (a) management by objective ; (b) management by exception ; (c) Participatory management (d) inclusionary management
Last Answer : (b) management by exception ;
Description : Another contingency model of leadership is the path-goal theory. This suggests that subordinates will see leadership behaviour as a motivating influence if (a) their effective performance will satisfy their needs ... support is provided (c) path-goal relationships are clarified ; (d) all the above
Last Answer : (d) all the above
Description : Which of the following qualities did the University of Michigan Institute for Social Research find in effective supervisors? (a) Participative problem solving. (b) Delegation of authority. (c) An ... to display all of those qualities mentioned above, together with high standards of performance.]
Last Answer : a
Description : Which of the following statements would a Theory X manager consider to be true? (a) The average person can learn to accept and even seek responsibility (b) Employees will shirk responsibility (c) ... if they are committed to the objectives (d) Employees view work as being as natural as play
Last Answer : C) Employees will exercise self-direction if they are committed to the objective
Description : Theory X suggests that employees: (a) Dislike work ; (b) Dislike their manager ; (c) Like work ; (d) None of the above
Last Answer : (a) Dislike work
Description : When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication? (a) Upward communication ; (b) Downward communication ; (c) Lateral communication (d) Diagonal communication
Last Answer : (a) Upward communication ;
Description : An audit of financial statements is conducted to determine if the a. Organization is operating efficiently and effectively b. Client's internal control is functioning as intended. c. ... d. Overall financial statements are stated in accordance with an identified financial reporting framework
Last Answer : Overall financial statements are stated in accordance with an identified financial reporting framework
Description : A motivational approach in which an organization‟s financial statements are opened to and shared with all of the employees is called ___________ (a) Open Book Management ; (b) Pay for Performance Program ; (c) Reinforcement Theory (d) Feedback
Last Answer : (a) Open Book Management ;
Description : An employee's experience in a situation or position outside his or her current organization is a referent comparison called: (a) Other-inside ; (b) Self-outside ; (c) Self-inside ; (d) Other-outside
Last Answer : (b) Self-outside ;
Description : __________ is a communication that flows from a higher level to one or more lower levels in the organization. (a) Horizontal communication ; (b) Upward communication ; (c) Downward communication (d) None of given options
Last Answer : (d) None of given options
Description : When we classify managers according to their level in the organization they are described as _______. (a) Functional, staff and line managers (b) Top managers, middle managers and supervisors (c) High level and lower level managers ; (d) General managers and administrative managers
Last Answer : (b) Top managers, middle managers and supervisors
Description : Which structure breaks down departmental barriers and decentralizes decision-making to the level of the work team? (a) Boudaryless ; (b) Feminine ; (c) Team ; (d) Virtual
Last Answer : ; (c) Team ;
Description : In Herbert Simon's theory, a manager who accepts the first satisfactory solution to a problem has made a ______ decision, while a manager who continues to search for the best possible solution is ... ; satisficing ; (b) Minimising; maximizing ; (c) Satisficing; maximising (d) Maximising; minimizing
Last Answer : (b) Minimising; maximizing ;
Description : A manager who is helping a customer return some shoes they purchased last week is dealing with what type of decision? (a) Non-programmed decision ; (b) Uncertainty ; (c) Bounded rationality ; (d) Programmed decision
Last Answer : (d) Programmed decision
Description : Which of the following is one of the six key elements a manager needs to consider when designing an organization‟s structure? (a) Job design ; (b) Work specialization ; (c) Feminine organization ; (d) Eliminating chain of command
Last Answer : (b) Work specialization ;
Description : From the point of view of international business, an organization that enjoys competitive advantage in an industry has done so by: A. Focusing on long-term profit. B. Charging lower prices than competition. C. Creating superior value for customers. D. Constantly enlarging its marketing activities.
Last Answer : Creating superior value for customers.
Description : Which of the following is typically NOT seen as being associated with strategic decision ? A. The Organization's long term direction B. The detailed planning of a Department's work over the ... and expectations of powerful players in the Organization D. The scope of the Organization's activities
Last Answer : The detailed planning of a Department’s work over the next month
Description : ___________shows the management structure of an organization. (a) Hierarchy ; (b) Decision Tree ; (c) Incremental Model ; (d) Satisfying model
Last Answer : (a) Hierarchy ;
Description : A group of employees with expertise in a variety of specialty areas who are brought together to work on a project or specific activity is a: (a) Cross functional team ; (b) Self-managed team ; (c) Virtual team ; (d) Problem-solving team
Last Answer : (a) Cross functional team ;
Description : Experience has shown that certain conditions in an organization are symptoms of possible management fraud. Which of the following conditions would not be considered an indicator of possible fraud? ... their profit center's scope d. Managers are not complying with corporate directives and procedures
Last Answer : Managers are subject to formal performance reviews on a regular basis.
Description : The average monthly salary of directors & office boys of an organization Rs. 3750. Then the average salary of all directors is Rs. 6000 while that of all office boys is Rs. 3000 per month. If there are 120 employees in the ... find the ratio of manager and office boy. A) 2:5 B) 3:1 C) 1:3 D) 5:2
Last Answer : C) let the number of director be X and office boy be 120-x total salary of director and office boy = 120*3750 = Rs.450000 total salary of director = 6000x total salary of office boy = 3000* (120 - ... director number of office boy = 120-30 = 90 ratio of director to office boy = 30:90 = 1:3
Description : A strategic manager that seeks to reach acceptable profit targets as opposed to making as much profit as possible is making decisions of which type? a) Satisfactory b) Satisficing c) Irrational d) Optimal
Last Answer : Satisficing
Description : _____ is an individual's capacity to influence decisions a) Span of control ; (b) Line authority ; (c) Staff authority ; (d) Power
Last Answer : Line authority
Description : The Strategic Management process should be addressed only by top-level Executives. Mid-level and Low-level Employees are best equipped to implement Co’s Strategies
Last Answer : False