What are Microsoft dynamics CRM capabilities?

What are Microsoft dynamics CRM capabilities?
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Answer :

Contact ManagementAccount ManagementQuote and Order ManagementOpportunity ManagementSales Process AutomationCampaign ManagementCustomer SegmentationCall Center AutomationService AutomationIntegration CapabilityEasy CustomizationPartner ManagementI was pretty confused earlier got my doubts cleared from alletec you can check it out if need more help.thanks hope you got your answer
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