What were the best and worst examples of customer service you have seen?

Question

What were the best and worst examples of customer service you have seen?

asked Feb 27, 2022 by anonymous

1 Answer

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What was your worst customer service experience?

Description : What was your worst customer service experience?

Last Answer : Probably when we ate at Dave and Busters in Denver. They forgot about us for an hour, then ran out of the right food. When they finally got to us, our food was cold and undercooked. they tried to give ... through. It was a cup of yogurt for a party of 5. Good job, guys. Your service was excellent!

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Last Answer : Yep. If the situation is really critical I pee in an appropriately size cup.

What is the rudest customer service experience you've ever had?

Description : What is the rudest customer service experience you've ever had?

Last Answer : Dismemberment is pretty rude.

Could this be the dumbest customer service email of all time?

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Last Answer : They really are interested in how your interaction with the automated system went. Some voice systems are so convoluted and keep redirecting that they get heavy criticism.

Do companies actually read the customer service emails that are sent out after a visit?

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Last Answer : Yes. I work in a hospital and we get a monthly letter with the results of all the surveys that had been returned the previous month. Names are mentioned, good or bad, and I make sure my ... the survey results. I don't think anything is ever accomplished from these surveys, but they are analyzed.

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Last Answer : answer:Here are the skills you have developed for your job: Triaging customer calls and routing them to the right department or solving their problems. Interfacing with the public calmly and courteously no matter the provocation. Handling detailed claim forms.

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Last Answer : answer:@Mama_Cakes: I know that everyone has a bad day, so do you cut them some slack? Yes. In fact, I go even further. Having worked in retail, I know what it's like. It can ... and continually got nowhere with other people there, then it might be worth filing a complaint of some kind.

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Last Answer : I do not. Their job is shitty enough as it is, and I am a patient girl.

Does poor customer service piss you off?

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Last Answer : answer:It does piss me off. I don't accept it but most of the time I expect it. Depending on how put out I am, I'll call and give details of my visit to a store mgr. or owner. If I ... what I wanted was to waited on as if I was doing a favor to the business and not inconveniencing a spoiled teen.

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Last Answer : If you are just fed up with them that will go nowhere. If you have grounds for complaint and you want the company to take action follow their complaints procedure. Speak to a manager ... of all conversations and contacts with the company. Persevere until matters are resolved to your satisfaction.

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Last Answer : Vutt are you talking about my friend? It has all gone to India!

Have you ever had a customer you wanted to verbally abuse of commit acts of violence against?

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Last Answer : answer:What people who deal with customers need to understand is the cost of re-acquiring a lost customer is prohibitively expensive while keeping a customer happy costs relatively little. Businesses sometime ... who are on the front lines with customers and by not having policies that support that.

Is it polite to remember your tech/customer support's name?

Description : Is it polite to remember your tech/customer support's name?

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Last Answer : Of course not. I already “thank” them enough by giving them my money. Costs for service are already part of the price calculation of their products, so I have already paid for that service and there is absolutely no reason to further spend effort and time on a thank you email.

If you are using CVS (Prescription) Pharmacy, how is the service?

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Last Answer : answer:If you are a regular I think it would be acceptable as long as it was only an occasional thing. Sounds like the manager was having a bad day.

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Description : Which major airline has the worst customer service?

Last Answer : You just have no idea until you’ve flown Ryanair…..

A shopper approaches the store's manager and says that he has seen a blender on display he wishes to buy. The manager asks him to fill out an order form and someone from customer service would be happy to bring him a blender. The customer is shopping in a A)hypermarket. B)superstore. C)catalogue showroom. D)warehouse club. E)discount store.

Description : A shopper approaches the store's manager and says that he has seen a blender on display he wishes to buy. The manager asks him to fill out an order form and someone from customer service would ... shopping in a A)hypermarket. B)superstore. C)catalogue showroom. D)warehouse club. E)discount store.

Last Answer : C)catalogue showroom.

Waiters and Waitresses, what is the best and worst type of customer?

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Those who’ve worked at a liquor store. Who was the worst/saddest customer your received?