answer:@Mama_Cakes: “I know that everyone has a bad day, so do you cut them some slack?” Yes. In fact, I go even further. Having worked in retail, I know what it’s like. It can be soul crushing and humiliating work. It’s amazing (in my opinion) that any of these interactions go well. I empathize. The alternative is to try to make their awful existence a bit more awful by speaking with their manager or filing a complaint. Now, if your partner was financially hurt by the interaction and continually got nowhere with other people there, then it might be worth filing a complaint of some kind.