Do companies actually read the customer service emails that are sent out after a visit?

Do companies actually read the customer service emails that are sent out after a visit?
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1 Answer

Answer :

Yes. I work in a hospital and we get a monthly letter with the results of all the surveys that had been returned the previous month. Names are mentioned, good or bad, and I make sure my group sees the survey results. I don’t think anything is ever accomplished from these surveys, but they are analyzed.
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