what are the advantages and disadvantages of using inbound call center services for big businesses?

what are the advantages and disadvantages of using inbound call center services for big businesses?
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Answer :

Some of the advantages of using inbound call center services is that it saves valuable time and resourses and it also boosts sales. Some of the disadvantages are that sometimes you don't end up with the most skilled or business like conduct or services as you would like to have.
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