Which of the following is a conflict stimulation technique? (a) expansion of resources ; (b) compromise ; (c) bringing in outsiders ; (d) authoritative command

Which of the following is a conflict stimulation technique? (a) expansion of resources ; (b) compromise ; (c) bringing in outsiders ; (d) authoritative command 
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 (c) bringing in outsiders ;
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Which of the following is not a conflict resolution technique? (a) superordinate goals ; (b) appointing a devil’s advocate ; (c) avoidance ; (d) authoritative command

Description : Which of the following is not a conflict resolution technique? (a) superordinate goals ; (b) appointing a devil’s advocate ; (c) avoidance ; (d) authoritative command

Last Answer : (b) appointing a devil’s advocate ;

If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution? (a) Confrontation ; (b) Avoidance ; (c) Dominance ; (d) Compromise

Description : If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution? (a) Confrontation ; (b) Avoidance ; (c) Dominance ; (d) Compromise

Last Answer :  (b) Avoidance ;

The principle professional competence and due care imposes which of the following obligations on professional accountants? a. To maintain professional knowledge and skill at the level required to ensure that a client or employer receives competent professional service. b. To comply with relevant laws and regulations and avoid any action that discredits the profession. c. Not to override or compromise his professional or business judgment because of bias, conflict of interest or undue influence of others. d. To be fair and truthful.

Description : The principle professional competence and due care imposes which of the following obligations on professional accountants? a. To maintain professional knowledge and skill at the level required to ensure that a ... , conflict of interest or undue influence of others. d. To be fair and truthful.

Last Answer : To maintain professional knowledge and skill at the level required to ensure that a client or employer receives competent professional service.

What kind of organizational structure combines a vertical chain of command with horizontal reporting requirements? (a) Line authority ; (b) Matrix ; (c) Functional ; (d) Line-and-staff

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Last Answer : (b) Matrix ;

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Description : The unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom is termed……… (a) Unity of command ; (b) Authority ; (c) Power and authority structure (d) Chain of command 

Last Answer : (d) Chain of command 

Which of the following is one of the six key elements a manager needs to consider when designing an organization‟s structure? (a) Job design ; (b) Work specialization ; (c) Feminine organization ; (d) Eliminating chain of command

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Last Answer :  (b) Work specialization ;

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Last Answer : (c) Behaviour ;

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Last Answer : (a) Collision ;

Members within a group that share similar experiences and feelings are known to have…………. (a) Process ; (b) Universal ; (c) Content ; (d) Conflict

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Last Answer : (b) is always dysfunctional.

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Last Answer :  (d) communication is retarded

You have decided to allow the conflict to exist so long as it doesn‟t hinder group performance. You will try to eliminate _____ conflict. (a) functional ; (b) dysfunctional (c) task ; (d) individualized

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When the group disagrees, it is usually over how the work should get done. The type of conflict experienced by your group is: (a) task conflict. (b) relationship conflict. ; (c) process conflict. ; (d)traditional conflict.

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Last Answer : ; (c) process conflict. ;

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Description : You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed: (a) the traditional view. ; (b) the human relations view. ; (c) the interactionist view. (d) the acceptance view.

Last Answer : ; (c) the interactionist view.

You have decided to accept conflict as a natural occurrence and deal with it. You are supporting: (a) the traditional view. ; (b) the human relations view. ; (c) the interactionist view. (d) the behavior modification view.

Description : You have decided to accept conflict as a natural occurrence and deal with it. You are supporting: (a) the traditional view. ; (b) the human relations view. ; (c) the interactionist view. (d) the behavior modification view.

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Last Answer : (a) the traditional view. ;

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Last Answer : (a) reward dissent and punish conflict avoiders.

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Last Answer : (b) reduces group cohesiveness.

Which one of the following might not be a functional outcome of the conflict process? (a) stimulates creativity ; (b) avoids risk ; (c) fosters environment of self-evaluation (d) relieves tensions

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Last Answer : (b) avoids risk ;

Conflict is constructive when: (a) it improves the quality of decisions. ; (b) it stimulates creativity and innovation. (c) it fosters an environment of self-evaluation and change. ; (d) all of the above

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Last Answer :  (d) all of the above

What is conflict management? (a) achieving the desired conflict level ; (b) stopping all conflict ; (c) stimulating conflict (d) avoiding conflict

Description : What is conflict management? (a) achieving the desired conflict level ; (b) stopping all conflict ; (c) stimulating conflict (d) avoiding conflict

Last Answer : (a) achieving the desired conflict level ;

Conflict management techniques can: (a) resolve conflict. ; (b) stimulate conflict. ; (c) both resolve and stimulate conflict. (d) none of the above

Description : Conflict management techniques can: (a) resolve conflict. ; (b) stimulate conflict. ; (c) both resolve and stimulate conflict. (d) none of the above

Last Answer :  (c) both resolve and stimulate conflict.

In which stage of the conflict process does conflict become visible? (a) potential opposition or incompatibility (Stage I) ; (b) cognition and personalization (Stage II) ; (c) intentions (Stage III) ; (d) behavior (Stage IV)

Description : In which stage of the conflict process does conflict become visible? (a) potential opposition or incompatibility (Stage I) ; (b) cognition and personalization (Stage II) ; (c) intentions (Stage III) ; (d) behavior (Stage IV)

Last Answer : ; (d) behavior (Stage IV)

The conflict-handling orientation that is based on a process of give-and-take and an emphasis on “splitting the difference” is: (a) avoiding. ; (b) collaborating. ; (c) accommodating. ; (d) compromising.

Description : The conflict-handling orientation that is based on a process of give-and-take and an emphasis on “splitting the difference” is: (a) avoiding. ; (b) collaborating. ; (c) accommodating. ; (d) compromising. 

Last Answer : (d) compromising.

Collaborating is the preferred conflict-handling orientation: (a) to build social credits for later issues. ; (b) in emergencies. ; (c) to gain consensus and commitment. ; (d) when an issue is trivial.

Description : Collaborating is the preferred conflict-handling orientation: (a) to build social credits for later issues. ; (b) in emergencies. ; (c) to gain consensus and commitment. ; (d) when an issue is trivial.

Last Answer : (c) to gain consensus and commitment. ;

Which one of the following conflict-handling orientations represents an attempt to find a win-win solution? (a) avoiding ; (b) collaborating ; (c) accommodating ; (d) compromising

Description : Which one of the following conflict-handling orientations represents an attempt to find a win-win solution? (a) avoiding ; (b) collaborating ; (c) accommodating ; (d) compromising

Last Answer : ; (b) collaborating ;

Trying to make someone else accept blame for a problem is an example of which conflict-handling orientation? (a) competing ; (b) avoiding ; (c) accommodating ; (d) compromising

Description : Trying to make someone else accept blame for a problem is an example of which conflict-handling orientation? (a) competing ; (b) avoiding ; (c) accommodating ; (d) compromising

Last Answer : (a) competing ;

The two dimensions of conflict-handling orientations are: (a) awareness and assertiveness. ; (b) reliability and awareness. (c) cooperativeness and assertiveness. ; (d) independence and interdependence.

Description : The two dimensions of conflict-handling orientations are: (a) awareness and assertiveness. ; (b) reliability and awareness. (c) cooperativeness and assertiveness. ; (d) independence and interdependence.

Last Answer : (c) cooperativeness and assertiveness. ;

Conflict-handling behaviors are initiated in _____, in which there is a dynamic process of interaction. (a) Stage II of the conflict process ; (b) Stage III of the conflict process (c) Stage IV of the conflict process ; (d) Stage V of the conflict process

Description : Conflict-handling behaviors are initiated in _____, in which there is a dynamic process of interaction. (a) Stage II of the conflict process ; (b) Stage III of the conflict process (c) Stage IV of the conflict process ; (d) Stage V of the conflict process

Last Answer : (b) Stage III of the conflict process

Which type of conflict-handling intention results in a person‟s withdrawing from conflict? (a) competing ; (b) avoiding ; (c) accommodating ; (d) compromising

Description : Which type of conflict-handling intention results in a person‟s withdrawing from conflict? (a) competing ; (b) avoiding ; (c) accommodating ; (d) compromising

Last Answer : Avoiding

The unassertive and uncooperative conflict-handling orientation is: (a) collaborating. ; (b) accommodating. ; (c) avoiding. ; (d) competing.

Description : The unassertive and uncooperative conflict-handling orientation is: (a) collaborating. ; (b) accommodating. ; (c) avoiding. ; (d) competing.

Last Answer :  (c) avoiding. ;

The conflict-handling orientation that combines assertiveness and cooperation is: (a) collaborating. ; (b) competing. ; (c) avoiding. ; (d) accommodating.

Description : The conflict-handling orientation that combines assertiveness and cooperation is: (a) collaborating. ; (b) competing. ; (c) avoiding. ; (d) accommodating.

Last Answer : (a) collaborating. ;

Which is not one of the five conflict-handling intentions? (a) Cooperating ; (b) competing ; (c) accommodating ; (d) avoiding

Description : Which is not one of the five conflict-handling intentions? (a) Cooperating ; (b) competing ; (c) accommodating ; (d) avoiding

Last Answer : (a) Cooperating ;

The dimension of the conflict-handling intention labeled assertiveness is: (a) the degree to which one party attempts to satisfy his/her own concerns. (b) the degree to which one party attempts to satisfy the other party’s concerns. (c) the degree to which one party attempts to satisfy everyone’s concerns. (d) the degree to which one party is competitive.

Description : The dimension of the conflict-handling intention labeled assertiveness is: (a) the degree to which one party attempts to satisfy his/her own concerns. (b) the degree to which one party attempts to ... party attempts to satisfy everyone's concerns. (d) the degree to which one party is competitive.

Last Answer : (a) the degree to which one party attempts to satisfy his/her own concerns. 

There are two dimensions to conflict-handling intentions, cooperativeness, and assertiveness. Cooperativeness is the degree to which: (a) one party attempts to satisfy the other party’s concerns. (b) one party attempts to satisfy his or her own concerns. (c) both parties work toward a common goal. (d) there is an absence of conflict

Description : There are two dimensions to conflict-handling intentions, cooperativeness, and assertiveness. Cooperativeness is the degree to which: (a) one party attempts to satisfy the other party's concerns. (b) one party ... . (c) both parties work toward a common goal. (d) there is an absence of conflict

Last Answer : (a) one party attempts to satisfy the other party’s concerns.

In which stage are conflict issues defined? (a) Stage I, Potential opposition ; (b) Stage II, Cognition and personalization (c) Stage III, Intuitions ; (d) Stage IV, Behavior

Description : In which stage are conflict issues defined? (a) Stage I, Potential opposition ; (b) Stage II, Cognition and personalization (c) Stage III, Intuitions ; (d) Stage IV, Behavior

Last Answer : (b) Stage II, Cognition and personalization

Research confirms that participation and conflict are: (a) positively correlated. (b) counterproductive. ; (c) negatively correlated. ; (d) always present together.

Description : Research confirms that participation and conflict are: (a) positively correlated. (b) counterproductive. ; (c) negatively correlated. ; (d) always present together.

Last Answer : (a) positively correlated.

High job specialization causes _____ conflict. (a) communicative ; (b) structural ; (c) personal-variable ; (d) antecedent

Description : High job specialization causes _____ conflict. (a) communicative ; (b) structural ; (c) personal-variable ; (d) antecedent

Last Answer : (b) structural ;

According to the text, the categories of antecedent conditions for conflict include all of the following except: (a) communication. ; (b) structure. ; (c) group interaction. ; (d) personal variables.

Description : According to the text, the categories of antecedent conditions for conflict include all of the following except: (a) communication. ; (b) structure. ; (c) group interaction. ; (d) personal variables.

Last Answer : (c) group interaction. ;

Stage II of the conflict process deals with: (a) cognition and personalization of conflict. ; (b) group development. (c) conflict avoidance. ; (d) interaction between group members.

Description : Stage II of the conflict process deals with: (a) cognition and personalization of conflict. ; (b) group development. (c) conflict avoidance. ; (d) interaction between group members.

Last Answer : (a) cognition and personalization of conflict. ;

The presence of conditions that create opportunities for conflict to arise is the _____ stage of the conflict process. (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions

Description : The presence of conditions that create opportunities for conflict to arise is the _____ stage of the conflict process. (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions

Last Answer : (a) potential opposition ;

Which of the following is not a stage in the conflict process? (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions

Description : Which of the following is not a stage in the conflict process? (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions 

Last Answer : (c) vision ;

Which of the following is a stage in the conflict process? (a) functional conflict (b) dysfunctional conflict ; (c) hindering conflict ; (d) incompatibility

Description : Which of the following is a stage in the conflict process? (a) functional conflict (b) dysfunctional conflict ; (c) hindering conflict ; (d) incompatibility

Last Answer :  (d) incompatibility

The first stage of the conflict process is called: (a) cognition and personalization. ; (b) behavior. ; (c) potential opposition or incompatibility. (d) outcomes.

Description : The first stage of the conflict process is called: (a) cognition and personalization. ; (b) behavior. ; (c) potential opposition or incompatibility. (d) outcomes.

Last Answer : (c) potential opposition or incompatibility.

The most important criterion in determining whether conflict is functional or dysfunctional is: (a) overall morale. (b) turnover rates. ; (c) absenteeism levels. ; (d) group performance.

Description : The most important criterion in determining whether conflict is functional or dysfunctional is: (a) overall morale. (b) turnover rates. ; (c) absenteeism levels. ; (d) group performance.

Last Answer :  (d) group performance.