Consumers' service expectations are influenced by advertising, word-of-moutn communication, and 1. recommendations from friends 2. past experiences with the service 3. news stories about the service 4. the tangibles of the service 5. credence qualities

Consumers' service expectations are influenced by
advertising, word-of-moutn communication, and
1. recommendations from friends
2. past experiences with the service
3. news stories about the service
4. the tangibles of the service
5. credence qualities
by

1 Answer

Answer :

past experiences with the service
by

Related questions

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Offering pet owners who recommend Prize Pet Grooming to a friend, £2 off their next grooming bill is designed primarily to; A)increase perceptions of service quality. B)meet service expectations. C)encourage word -of-mouth communication. D)standardise the service offering. E)increase advertising effectiveness.

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