The rep couldn't stay on the line with me because she'd exhausted her "commitment time." What does this mean?

The rep couldn't stay on the line with me because she'd exhausted her "commitment time." What does this mean?
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1 Answer

Answer :

HMPH! It means she’s allotted only so much time per customer on the phone per her manager. my geek husband was a phone tech for a while in the beginning of his career. He was only allowed so much time per type of tech issue
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