How could the New York Times possibly have such bad customer service?

How could the New York Times possibly have such bad customer service?
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1 Answer

Answer :

That’s crazy. My little newspaper here in Albuquerque does a much better job. The few times a delivery was missed, they brought a paper over within an hour.. Since print media may be seeing its demise now, you’d think excellent customer service would be one way to ensure a following.
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