Description : In which stage of the conflict process does conflict become visible? (a) potential opposition or incompatibility (Stage I) ; (b) cognition and personalization (Stage II) ; (c) intentions (Stage III) ; (d) behavior (Stage IV)
Last Answer : ; (d) behavior (Stage IV)
Description : The first stage of the conflict process is called: (a) cognition and personalization. ; (b) behavior. ; (c) potential opposition or incompatibility. (d) outcomes.
Last Answer : (c) potential opposition or incompatibility.
Description : Role _________________ is a conflict between the role an individual has outside the group and the role he or she is expected to have in the group. (a) Collision ; (b) Transition ; (c) Confusion ; (d) Incompatibility
Last Answer : (a) Collision ;
Description : Which of the following is a stage in the conflict process? (a) functional conflict (b) dysfunctional conflict ; (c) hindering conflict ; (d) incompatibility
Last Answer : (d) incompatibility
Description : In which stage are conflict issues defined? (a) Stage I, Potential opposition ; (b) Stage II, Cognition and personalization (c) Stage III, Intuitions ; (d) Stage IV, Behavior
Last Answer : (b) Stage II, Cognition and personalization
Description : The presence of conditions that create opportunities for conflict to arise is the _____ stage of the conflict process. (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions
Last Answer : (a) potential opposition ;
Description : Which of the following is not a stage in the conflict process? (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions
Last Answer : (c) vision ;
Description : Why is it that, in American society, people find it attractive when someone displays overt characteristics that are not associated with their perceived gender?
Last Answer : Maybe because it shows unusual aspects of an expected personality, which adds to the mystery , a very alluring trait. I remember meeting my ex-husband when he drove by me in overalls changing radiator hoses in ... I was on my porch in a flowered sundress reading a book. Hooked! I meant to do it
Description : _____ intervene(s) between people‟s perceptions and emotions and their overt behavior. (a) Intuition ; (b) Intention ; (c) Cognition ; (c) Attributions
Last Answer : (b) Intention ;
Description : To achieve a compromising approach one needs to: (a) avoid overt disagreement. (b) value openness and trust. (c) dominate the other conflicting party. (d) give up something of value.
Last Answer : (d) give up something of value.
Description : Which of the following is/are pre-judgement(s) of the Hawthorne Studies? I. Perceived meaning and importance of the work determine the output. II. Job performance depends on the individual worker. III. Workplace culture sets ... (II) above ; (c) Only (III) above ; (d) Both (II) and (III) above
Last Answer : (b) Only (II) above ;
Description : According to the text, the categories of antecedent conditions for conflict include all of the following except: (a) communication. ; (b) structure. ; (c) group interaction. ; (d) personal variables.
Last Answer : (c) group interaction. ;
Description : The traditional view of conflict is: (a) the belief that all conflict is harmful and must be avoide(d) (b) the belief that conflict is a natural and inevitable outcome in any group. ... is absolutely necessary for a group to perform effectively. (d) no generalization about conflict is appropriate.
Last Answer : (a) the belief that all conflict is harmful and must be avoide(d)
Description : Humicants acts as an agent to prevent a). Washing off b). Spreading c). Drying d). Incompatibility
Last Answer : c). Drying
Description : What is meant by focused differentiation? A. Providing a high perceived value service or product to a selected market segment that justifies a substantial price premium B. ... differentiation D. Concentrating on differentiation as the primary means of achieving competitive advantage
Last Answer : Providing a high perceived value service or product to a selected market segment that justifies a substantial price premium
Description : Select the most accurate statement. Value is ----------- : A. Means value for money B. Is best described as the benefits the business chooses to give to customers through it's ... Is the benefits of a product / service as perceived by the customer D. Does not offer competitive advantage
Last Answer : Is the benefits of a product / service as perceived by the customer
Description : Which one of the following is not part of the traditional view of conflict? (a) inevitable ; (b) must be avoided ; (c) indicates malfunctioning ; (d) harmful
Last Answer : (a) inevitable ;
Description : ______ is discretionary behaviour that is not part of an employee‟s formal job requirement, but that promotes the effective functioning of the organization. (a) Productivity ; (b) Motivation ; (c) Organizational citizenship ; (d) Organizational behavior
Last Answer : (c) Organizational citizenship ;
Description : Last month, Jennifer‟s department experienced constructive conflict during a meeting. Which of the following is not an outcome of this functional conflict? (a) improved quality of decisions ; (b) creativity and innovation are stimulated (c) tensions are released ; (d) communication is retarded
Last Answer : (d) communication is retarded
Description : Which type of conflict-handling intention results in a person‟s withdrawing from conflict? (a) competing ; (b) avoiding ; (c) accommodating ; (d) compromising
Last Answer : Avoiding
Description : According to the interactionist‟s perspective, a group that functions without conflict is: (a) the ideal situation but is rarely achieved. ; (b) prone to becoming static and apathetic. (c) likely to be responsive to the need for change and innovation. ; (d)the most productive.
Last Answer : (b) prone to becoming static and apathetic.
Description : The following drug/drugs does/do not produce any overt CNS effect in normal individuals but exert(s) clear cut therapeutic effect at the same dose in the presence of a specific neurological/psychiatric disorder: A. Chlorpromazine B. Levodopa C. Imipramine D. All of the above
Last Answer : B. Levodopa
Description : Who acts as the Chairman of the State Planning Board? (1) Governor (2) Chief Minister (3) Leader of the Opposition (4) Speaker
Last Answer : (2) Chief Minister Explanation: The State Planning Board is an advisory board under the state goverriment. It is chaired by the Chief Minister of the state. The Administrative Reforms Commission ... boards should have their own secretariat to help them in the adequate discharge of these functions.
Description : In which stage of the conflict process does conflict become visible? (a) Illumination ; (b) Intentions ; (c) Behaviour ; (d) Cognition
Last Answer : (c) Behaviour ;
Description : Behaviour, power, and conflict are central areas of study for _____________. (a) Sociologist ; (b) Anthropologists ; (c) Social psychologists ; (d) Operations analysts
Last Answer : (a) Sociologist ;
Description : Which of the following is / are not direct method to solve intergroup conflicts (a) Problem solving ; (b) Domination by the management ; (c) Removing key figures in conflict (d) Persuasion
Last Answer : (d) Persuasion
Description : If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution? (a) Confrontation ; (b) Avoidance ; (c) Dominance ; (d) Compromise
Last Answer : (b) Avoidance ;
Description : Members within a group that share similar experiences and feelings are known to have…………. (a) Process ; (b) Universal ; (c) Content ; (d) Conflict
Last Answer : (b) Universal ;
Description : Conflict: (a) can be positively related to productivity. ; (b) is always dysfunctional. (c) can arise from diversity. ; (d) all of the above
Last Answer : (b) is always dysfunctional.
Description : You have decided to allow the conflict to exist so long as it doesn‟t hinder group performance. You will try to eliminate _____ conflict. (a) functional ; (b) dysfunctional (c) task ; (d) individualized
Last Answer : (b) dysfunctional
Description : When the group disagrees, it is usually over how the work should get done. The type of conflict experienced by your group is: (a) task conflict. (b) relationship conflict. ; (c) process conflict. ; (d)traditional conflict.
Last Answer : ; (c) process conflict. ;
Description : You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed: (a) the traditional view. ; (b) the human relations view. ; (c) the interactionist view. (d) the acceptance view.
Last Answer : ; (c) the interactionist view.
Description : You have decided to accept conflict as a natural occurrence and deal with it. You are supporting: (a) the traditional view. ; (b) the human relations view. ; (c) the interactionist view. (d) the behavior modification view.
Last Answer : (b) the human relations view. ;
Description : If you support the idea that conflict is bad and should be eliminated, you are supporting: (a) the traditional view. ; (b) the human relations view. ; (c) the interactionist view. ; (d) the moderated acceptance view.
Last Answer : (a) the traditional view. ;
Description : A common ingredient in organizations that successfully create functional conflict is that they: (a) reward dissent and punish conflict avoiders. (b) shoot the messenger. (c) formally assign devil’s advocates. ; (d) avoid risky situations.
Last Answer : (a) reward dissent and punish conflict avoiders.
Description : Conflict is dysfunctional when it: (a) provides a medium to release tension. ; (b) reduces group cohesiveness. (c) fosters an environment of self-evaluation and change. (d) provides a means for releasing tensions.
Last Answer : (b) reduces group cohesiveness.
Description : Which one of the following might not be a functional outcome of the conflict process? (a) stimulates creativity ; (b) avoids risk ; (c) fosters environment of self-evaluation (d) relieves tensions
Last Answer : (b) avoids risk ;
Description : Conflict is constructive when: (a) it improves the quality of decisions. ; (b) it stimulates creativity and innovation. (c) it fosters an environment of self-evaluation and change. ; (d) all of the above
Last Answer : (d) all of the above
Description : What is conflict management? (a) achieving the desired conflict level ; (b) stopping all conflict ; (c) stimulating conflict (d) avoiding conflict
Last Answer : (a) achieving the desired conflict level ;
Description : Which of the following is a conflict stimulation technique? (a) expansion of resources ; (b) compromise ; (c) bringing in outsiders ; (d) authoritative command
Last Answer : (c) bringing in outsiders ;
Description : Conflict management techniques can: (a) resolve conflict. ; (b) stimulate conflict. ; (c) both resolve and stimulate conflict. (d) none of the above
Last Answer : (c) both resolve and stimulate conflict.
Description : Which of the following is not a conflict resolution technique? (a) superordinate goals ; (b) appointing a devil’s advocate ; (c) avoidance ; (d) authoritative command
Last Answer : (b) appointing a devil’s advocate ;
Description : The conflict-handling orientation that is based on a process of give-and-take and an emphasis on “splitting the difference” is: (a) avoiding. ; (b) collaborating. ; (c) accommodating. ; (d) compromising.
Last Answer : (d) compromising.
Description : Collaborating is the preferred conflict-handling orientation: (a) to build social credits for later issues. ; (b) in emergencies. ; (c) to gain consensus and commitment. ; (d) when an issue is trivial.
Last Answer : (c) to gain consensus and commitment. ;
Description : Which one of the following conflict-handling orientations represents an attempt to find a win-win solution? (a) avoiding ; (b) collaborating ; (c) accommodating ; (d) compromising
Last Answer : ; (b) collaborating ;
Description : Trying to make someone else accept blame for a problem is an example of which conflict-handling orientation? (a) competing ; (b) avoiding ; (c) accommodating ; (d) compromising
Last Answer : (a) competing ;
Description : The two dimensions of conflict-handling orientations are: (a) awareness and assertiveness. ; (b) reliability and awareness. (c) cooperativeness and assertiveness. ; (d) independence and interdependence.
Last Answer : (c) cooperativeness and assertiveness. ;
Description : Conflict-handling behaviors are initiated in _____, in which there is a dynamic process of interaction. (a) Stage II of the conflict process ; (b) Stage III of the conflict process (c) Stage IV of the conflict process ; (d) Stage V of the conflict process
Last Answer : (b) Stage III of the conflict process
Description : The unassertive and uncooperative conflict-handling orientation is: (a) collaborating. ; (b) accommodating. ; (c) avoiding. ; (d) competing.
Last Answer : (c) avoiding. ;