Description : _____ conflict relates to how the work gets done. (a) Task ; (b) Job ; (c) Relationship ; (d) Process
Last Answer : (d) Process
Description : Conflict that relates to the content and goals of the work is termed _____ conflict. (a) explicit ; (b)task ; (c) relationship ; (d) process
Last Answer : (b)task ;
Description : Which is not one of the three types of conflict? (a) Task ; (b) job ; (c) relationship ; (d) process
Last Answer : (b) job ;
Description : _____ conflicts are almost always dysfunctional. (a) Task ; (b) Job ; (c) Relationship ; (d) Process
Last Answer : (c) Relationship ;
Description : When the group disagrees, it is usually over how the work should get done. The type of conflict experienced by your group is: (a) task conflict. (b) relationship conflict. ; (c) process conflict. ; (d)traditional conflict.
Last Answer : ; (c) process conflict. ;
Description : _________ concluded that managers perform 10 interrelated activities that relate to decision making, using information and interpersonal relationships. (a) Mintzberg ; (b) Abraham Maslow ; (c) Robert Owen ; (d) Henri Fayol
Last Answer : (a) Mintzberg ;
Description : You have decided to allow the conflict to exist so long as it doesn‟t hinder group performance. You will try to eliminate _____ conflict. (a) functional ; (b) dysfunctional (c) task ; (d) individualized
Last Answer : (b) dysfunctional
Description : According to promotional mix, method which focuses on building relationships with individual customers to maintain lasting relationship is called A. sales promotion B. offline promotion C. direct channeling D. direct marketing
Last Answer : D. direct marketing
Description : High job specialization causes _____ conflict. (a) communicative ; (b) structural ; (c) personal-variable ; (d) antecedent
Last Answer : (b) structural ;
Description : Conflict-handling behaviors are initiated in _____, in which there is a dynamic process of interaction. (a) Stage II of the conflict process ; (b) Stage III of the conflict process (c) Stage IV of the conflict process ; (d) Stage V of the conflict process
Last Answer : (b) Stage III of the conflict process
Description : The presence of conditions that create opportunities for conflict to arise is the _____ stage of the conflict process. (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions
Last Answer : (a) potential opposition ;
Description : _____ is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. (a) Politics ; (b) Consideration ; (c) Power ; (d) Conflict
Last Answer : (d) Conflict
Description : Which of the following is most likely to be a belief held by a successful manager? (a) Technical knowledge is all that is needed for success. (b) It is not essential to have sound ... skills are necessary, but insufficient alone for success. (d) Effectiveness is not impacted by human behavior.
Last Answer : (c) Technical skills are necessary, but insufficient alone for success.
Description : Whose concept states that interpersonal and human relations may lead to productivity (a) Elton Mayo ; (b) Henry Fayol ; (c) F.W. Taylor ; (d) Max Weber
Last Answer : (a) Elton Mayo ;
Description : ------------------- roles involve people and other duties that are ceremonial and symbolic in nature. (a) Informational. ; (b) Interpersonal. ; (c) Decisional. ; (d) All of the given options.
Last Answer : (b) Interpersonal. ;
Description : Yalom's curative factors within a group often affect the interactions of members and the group as a whole in complex ways. As members begin experiencing and expressing feelings, Yalom would assert that __________ ... (a) Catharsis ; (b) Altruism ; (c) Interpersonal learning ; (d) Existential factor
Last Answer : (a) Catharsis ;
Description : Company policy, administration, supervision, interpersonal relations, working conditions, and salary are characterized as: (a) Growth factors ; (b) Achievement factors ; (c) Hygiene factors ; (d) Motivating factors
Last Answer : (c) Hygiene factors ;
Description : To determine whether one's leadership style is task- or relationship-oriented, the leader must fill in the Least Coworker Participation (LCP) scale. (a) True ; (b) False
Last Answer : (b) False
Description : The four main categories of factors that influence organisational buying decisions are organisational, interpersonal, environmental, and: A)technological B)economic C)power relationships D)individual
Last Answer : D)individual
Description : Which set of learner characteristics may be considered helpful in designing effective teaching-learning systems? Select the correct alternative from the codes given below: (i) Prior experience of learners in respect of the subject. (ii) ... iii), (iv) and (v) (D) (iii), (iv), (v) and (vi)
Last Answer : Answer: B
Description : _____ conflict hinders group performance. (a) Formal ; (b) Informal ; (c) Functional ; (d) Dysfunctional
Last Answer : (d) Dysfunctional
Description : _____ conflict supports the goals of the group and improves its performance. (a) Formal ; (b) Informal ; (c) Functional ; (d) Dysfunctional
Last Answer : (c) Functional ;
Description : Encouraging group leaders to maintain an ongoing minimum level of conflict is part of the _____ view of conflict. (a) functional ; (b)traditional ; (c)human relations ; (d) interactionist
Last Answer : (d) interactionist
Description : The _____ view of conflict argues that some conflict is absolutely necessary for a group to perform effectively. (a) human relations ; (b) interactionist ; (c) traditional ; (d) functional
Last Answer : (b) interactionist ;
Description : The _____ view of conflict argues that conflict is a natural and inevitable outcome in any group. (a) human relations ; (b) interactionist ; (c) traditional ; (d) functional
Last Answer : (a) human relations ;
Description : Product development strategy for achieving intensive growth focuses on…. A. Current products and new markets B. Current products and current markets C. New products and current markets D. New products and new markets
Last Answer : New products and current markets
Description : Market development strategy focuses on…. A. Current products and new markets B. Current products and current markets C. New products and current markets D. New products and new markets
Last Answer : Current products and new markets
Description : Mr. (A) is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to ... Management ; (b) Knowledge management ; (c) Operations Management (d) Management of Information System
Last Answer : (c) Operations Management
Description : Transformational leadership focuses on middle and first line managers. (a) True ; (b) False
Description : Which of the following is a strength of the divisional structure? (a) It focuses on results ; (b) It gains advantages due to work specialization (c) Employees have more than one boss ; (d) It is based solely on teams
Last Answer : (a) It focuses on results ;
Description : Which strategy for addressing interpersonal conflict did Ron and Shelly use?
Last Answer : When Ron and Shelly disagree about the most effective method for measuring a patient's temperature, they decide to try each other's methods for a week and then discuss their preference.
Description : Which strategy for addressing interpersonal conflict is most recommended by experts?
Last Answer : Collaboration. apex.
Description : What kind of training program is most appropriate for a simple task? (a) On-the-job training ; (b) vestibule training ; (c) laboratory training ; (d) job rotation
Last Answer : (a) On-the-job training ;
Description : In which stage of the conflict process does conflict become visible? (a) Illumination ; (b) Intentions ; (c) Behaviour ; (d) Cognition
Last Answer : (c) Behaviour ;
Description : Members within a group that share similar experiences and feelings are known to have…………. (a) Process ; (b) Universal ; (c) Content ; (d) Conflict
Last Answer : (b) Universal ;
Description : Which one of the following might not be a functional outcome of the conflict process? (a) stimulates creativity ; (b) avoids risk ; (c) fosters environment of self-evaluation (d) relieves tensions
Last Answer : (b) avoids risk ;
Description : In which stage of the conflict process does conflict become visible? (a) potential opposition or incompatibility (Stage I) ; (b) cognition and personalization (Stage II) ; (c) intentions (Stage III) ; (d) behavior (Stage IV)
Last Answer : ; (d) behavior (Stage IV)
Description : The conflict-handling orientation that is based on a process of give-and-take and an emphasis on “splitting the difference” is: (a) avoiding. ; (b) collaborating. ; (c) accommodating. ; (d) compromising.
Last Answer : (d) compromising.
Description : Stage II of the conflict process deals with: (a) cognition and personalization of conflict. ; (b) group development. (c) conflict avoidance. ; (d) interaction between group members.
Last Answer : (a) cognition and personalization of conflict. ;
Description : Which of the following is not a stage in the conflict process? (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions
Last Answer : (c) vision ;
Description : Which of the following is a stage in the conflict process? (a) functional conflict (b) dysfunctional conflict ; (c) hindering conflict ; (d) incompatibility
Last Answer : (d) incompatibility
Description : The first stage of the conflict process is called: (a) cognition and personalization. ; (b) behavior. ; (c) potential opposition or incompatibility. (d) outcomes.
Last Answer : (c) potential opposition or incompatibility.
Description : _____ is when one party is willing to be self-sacrificing in order that the relationship can be maintained. (a) Competing ; (b) Accommodating ; (c) Collaborating ; (d) Compromising
Last Answer : (b) Accommodating ;
Description : Another contingency model of leadership is the path-goal theory. This suggests that subordinates will see leadership behaviour as a motivating influence if (a) their effective performance will satisfy their needs ... support is provided (c) path-goal relationships are clarified ; (d) all the above
Last Answer : (d) all the above
Description : ICT is helpful in i) Doing more amount of work and accomplishing the task quickly. ii) Analyzing information iii) Learning computer skills iv) All of these
Last Answer : iv) All of these
Description : An optimal business partner in a successful international strategic alliance should have two key qualities: a) Corporate culture fit and national culture fit b) Partner-related criteria and task-related criteria c) Cultural fit and trust d) Strategic fit and cultural fit
Last Answer : Strategic fit and cultural fit
Description : When describing Organizational Culture, some Mgt Thinkers use expressions such as ------- the way things are around here . In relation to this statement, which of the following is the ... in Control Systems so that the culture changes D. To make structural changes so that the culture changes
Last Answer : To investigate the taken-for-granted aspects of the culture
Description : The Hawthorne studies: (a) Found that to increase worker efficiency, management must analyze and minimize the motions required to complete a task. (b) Found that when workers know they are ... that workers accept a managerial directive only if it is acceptable in terms of their personal interests.
Last Answer : (b) Found that when workers know they are being watched, their productivity increases.