Mr. (A) is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing: (a) Total Quality Management ; (b) Knowledge management ; (c) Operations Management (d) Management of Information System

Mr. (A) is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing: (a) Total Quality Management ; (b) Knowledge management ; (c) Operations Management (d) Management of Information System
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1 Answer

Answer :

(c) Operations Management
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Sharon Moro, office manager at Willow Manufacturing stated, “We‟d had manufacturing work cells in place for at least two years, but change didn‟t really happen until we added teamwork.” To effectively integrate teamwork into their corporate strategy, all of the following actions were undertaken by Willow except: (a) Old ways were readily discarded. (b) Everyone’s input was sought and valued (c) Individual employee success was recognized and celebrated. (d) Employees believed in what they were doing.

Description : Sharon Moro, office manager at Willow Manufacturing stated, We d had manufacturing work cells in place for at least two years, but change didn t really happen until we added teamwork. To ... Individual employee success was recognized and celebrated. (d) Employees believed in what they were doing. 

Last Answer : (c) Individual employee success was recognized and celebrated.

An operations manager is not likely to be involved in….. (a) the design of products and services to satisfy customers' wants and needs (b) the quality of products and services to satisfy customers' wants and needs (c) the identification of customers' wants and needs ; (d) forecasting sales

Description : An operations manager is not likely to be involved in….. (a) the design of products and services to satisfy customers' wants and needs (b) the quality of products and services to satisfy customers' wants and needs (c) the identification of customers' wants and needs ; (d) forecasting sales

Last Answer : (c) the identification of customers' wants and needs ;

Total Quality Management (TQM) focuses on A. Employee B. Customer C. Both (a) and (b) D. None of the above

Description : Total Quality Management (TQM) focuses on A. Employee B. Customer C. Both (a) and (b) D. None of the above

Last Answer : C. Both (a) and (b)

Taylor and Deming would have both agreed that (a) Whirlpool's global strategy is a good one (b) Eli Whitney was an important contributor to statistical theory (c) Management must do more to improve the work environment and its processes so that quality can be improved (d) The era of Operations Management will be succeeded by the era of scientific management

Description : Taylor and Deming would have both agreed that (a) Whirlpool's global strategy is a good one (b) Eli Whitney was an important contributor to statistical theory (c) Management must do more to ... be improved (d) The era of Operations Management will be succeeded by the era of scientific management

Last Answer : (c) Management must do more to improve the work environment and its processes so that quality can be improved

The SWOT approach assesses an organization's (a) Speed, Wants, Order, Timing ; (b) Structure, Workforce, Organization, Types (b) Strengths, Weaknesses, Opportunities, Threats. ; (d) Signs, Worries, Objectives, Techniques

Description : The SWOT approach assesses an organization's (a) Speed, Wants, Order, Timing ; (b) Structure, Workforce, Organization, Types (b) Strengths, Weaknesses, Opportunities, Threats. ; (d) Signs, Worries, Objectives, Techniques

Last Answer : (b) Strengths, Weaknesses, Opportunities, Threats. ; 

Operations management is applicable (a) mostly to the service sector ; (b) mostly to the manufacturing sector (c) to manufacturing and service sectors ; (d) to the manufacturing sector exclusively

Description : Operations management is applicable (a) mostly to the service sector ; (b) mostly to the manufacturing sector (c) to manufacturing and service sectors ; (d) to the manufacturing sector exclusively

Last Answer : (c) to manufacturing and service sectors ;

Which of the following information systems focuses on making manufacturing processes more efficient and of higher quality? a) Computer aided manufacturing b) Computer integrated manufacturing c) Computer aided software engineering d) Computer aided system engineering e) None of these

Description : Which of the following information systems focuses on making manufacturing processes more efficient and of higher quality? a) Computer aided manufacturing b) Computer integrated manufacturing c) Computer aided software engineering d) Computer aided system engineering e) None of these

Last Answer : a) Computer aided manufacturing

If the average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition and wants security above all, the management attitude would be: (a) Theory Y manager ; (b) Theory X manager ; (c) Theory Z manager ; (d) All of the given options

Description : If the average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition and wants security above all, the management attitude would be: (a) Theory Y manager ; (b) Theory X manager ; (c) Theory Z manager ; (d) All of the given options 

Last Answer : (b) Theory X manager ;

Organizational Culture has largely been created by previous Management actions and decisions, so can be changed in the future “. The statement is --------------- : A. False B. True C. May be D. None of these

Description : Organizational Culture has largely been created by previous Management actions and decisions, so can be changed in the future “. The statement is --------------- : A. False B. True C. May be D. None of these

Last Answer : True

Hawthorne studiesA. Recognizes that the appropriate management actions depend on the situationB. Studied the relationship of lighting levels to worker productivity. C. Involves the use of quantitative techniques to improve management decision making. D. None of these options is correct

Description : Hawthorne studies A. Recognizes that the appropriate management actions depend on the situation B. Studied the relationship of lighting levels to worker productivity. C. Involves the use of quantitative techniques to improve management decision making. D. None of these options is correct

Last Answer : Studied the relationship of lighting levels to worker productivity.

The ‘Management Science Approach…. A. Recognizes that the appropriate management actions depend on the situation B. Studied the relationship of lighting levels to worker productivity. C. Involves the use of quantitative techniques to improve management decision making. D. None of these options is correct

Description : The Management Science Approach . A. Recognizes that the appropriate management actions depend on the situation B. Studied the relationship of lighting levels to worker productivity. C. ... quantitative techniques to improve management decision making. D. None of these options is correct

Last Answer : Involves the use of quantitative techniques to improve management decision making.

Hawthorne studies A. Recognizes that the appropriate management actions depend on the situation B. Studied the relationship of lighting levels to worker productivity. C. Involves the use of quantitative techniques to improve management decision making. D. None of these options is correct.

Description : Hawthorne studies A. Recognizes that the appropriate management actions depend on the situation B. Studied the relationship of lighting levels to worker productivity. C. Involves the use of quantitative techniques to improve management decision making. D. None of these options is correct.

Last Answer : Studied the relationship of lighting levels to worker productivity.

The ‘Management Science Approach…. A. Recognizes that the appropriate management actions depend on the situation B. Studied the relationship of lighting levels to worker productivity. C. Involves the use of quantitative techniques to improve management decision making. D. None of these options is correct.

Description : The Management Science Approach . A. Recognizes that the appropriate management actions depend on the situation B. Studied the relationship of lighting levels to worker productivity. C. ... quantitative techniques to improve management decision making. D. None of these options is correct.

Last Answer : Involves the use of quantitative techniques to improve management decision making

When exporting some common pitfalls include: A. failure to use an export management company B. failure to print service, sales, and warranty messages in local languages C. chasing orders around the world instead of establishing a basis for profitable operations and orderly growth D. failure to consider licensing or joint venture agreements E. all of the above

Description : When exporting some common pitfalls include: A. failure to use an export management company B. failure to print service, sales, and warranty messages in local languages C. chasing orders around the ... orderly growth D. failure to consider licensing or joint venture agreements E. all of the above

Last Answer : E. all of the above

Michael Porter has argued that: a) the logic of old economy strategies remains the same for internet-based companies. b) the internet did not bring new types of products/services or large efficiency gains. c) the internet does not matter to global competition. d) the internet does not help to improve company operations.

Description : Michael Porter has argued that: a) the logic of old economy strategies remains the same for internet-based companies. b) the internet did not bring new types of products/services or large ... does not matter to global competition. d) the internet does not help to improve company operations.

Last Answer : the logic of old economy strategies remains the same for internet-based companies.

Today‟s managers understand that the success of any effort at improving quality and productivity must include _____. (a) Quality management programs ; (b) Customer service improvements (c) Employee's participation ; (d) Manufacturing simplification

Description : Today‟s managers understand that the success of any effort at improving quality and productivity must include _____. (a) Quality management programs ; (b) Customer service improvements (c) Employee's participation ; (d) Manufacturing simplification 

Last Answer : (c) Employee's participation ;

Which of the Which of the following is following is the least the least likely decision likely decision to be made by made by Operations Operations Managers? a. How much How much capacity is capacity is required to required to balance demand b. balance demand b. How to use quality techniques to reduce waste c. Deciding which market areas to manufacture products for d. Selecting the location and layout of a facility e. Designing and Designing and improving the improving the jobs of jobs of the workforce

Description : Which of the Which of the following is following is the least the least likely decision likely decision to be made by made by Operations Operations Managers? a. How much How much capacity is ... a facility e. Designing and Designing and improving the improving the jobs of jobs of the workforce

Last Answer : . Deciding which market areas to manufacture products for

Who among the following is associated with contributions to quality control in operations management? (a) Charles Babbage ; (b) Frank Gilbreth ; (c) W. Edwards Deming ; (d) Henri Fayol

Description : Who among the following is associated with contributions to quality control in operations management? (a) Charles Babbage ; (b) Frank Gilbreth ; (c) W. Edwards Deming ; (d) Henri Fayol 

Last Answer : (c) W. Edwards Deming ;

Henry Ford is noted for his contributions to (a) standardization of parts ; (b) statistical quality control ; (c) assembly line operations (d) scientific management

Description : Henry Ford is noted for his contributions to (a) standardization of parts ; (b) statistical quality control ; (c) assembly line operations (d) scientific management

Last Answer :  (c) assembly line operations

Walter Shewhart is listed among the important people of operations management because of his contributions to (a) assembly line production ; (b) measuring the productivity in the service sector (c) statistical quality control ; (d) all of the above

Description : Walter Shewhart is listed among the important people of operations management because of his contributions to (a) assembly line production ; (b) measuring the productivity in the service sector (c) statistical quality control ; (d) all of the above

Last Answer : (c) statistical quality control ;

The main reason for establishing sales territories to 1. secure optimum market coverage 2. reduce selling expenses 3. facilitate planning and control of selling operations 4. improve sales force performance and morale 5. none of these

Description : The main reason for establishing sales territories to 1. secure optimum market coverage 2. reduce selling expenses 3. facilitate planning and control of selling operations 4. improve sales force performance and morale 5. none of these

Last Answer : secure optimum market coverage

The Strategic Management Process is ------------- : A. A set of activities that is guaranteed to prevent Organizational failure B. A process concerned with a Firm’s Resources, Capabilities & Competences but not the conditions in it’s external environment C. A set of activities that to-date have not been used successfully in the not-for-profit sector D. A dynamic process involving the full set of commitments, decisions and actions related to the Company

Description : The Strategic Management Process is ------------- : A. A set of activities that is guaranteed to prevent Organizational failure B. A process concerned with a Firm's Resources, ... D. A dynamic process involving the full set of commitments, decisions and actions related to the Company

Last Answer : A dynamic process involving the full set of commitments, decisions and actions related to the Company

Globalization means --------------------------- : A. Establishing Company branches in other countries B. Adopting a global outlook C. Earning profits through Exports D. Attracting foreign Investments

Description : Globalization means --------------------------- : A. Establishing Company branches in other countries B. Adopting a global outlook C. Earning profits through Exports D. Attracting foreign Investments

Last Answer : Adopting a global outlook

Users of financial statements demand independent audit because a. Users demand assurance that fraud does not exist. b. Management may not be objective in reporting. c. Users expect auditors to correct management errors. d. Management relies on the auditor to improve internal control.

Description : Users of financial statements demand independent audit because a. Users demand assurance that fraud does not exist. b. Management may not be objective in reporting. c. Users expect auditors to correct management errors. d. Management relies on the auditor to improve internal control.

Last Answer : Management may not be objective in reporting

The responsibilities of the operations manager include (a) planning, organizing, staffing, procuring, and reviewing (b) forecasting, designing, planning, organizing, and controlling (c) planning, organizing, staffing, leading, and controlling ; (d) designing and operating

Description : The responsibilities of the operations manager include (a) planning, organizing, staffing, procuring, and reviewing (b) forecasting, designing, planning, organizing, and controlling (c) planning, organizing, staffing, leading, and controlling ; (d) designing and operating

Last Answer : (c) planning, organizing, staffing, leading, and controlling ; 

When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication? (a) Upward communication ; (b) Downward communication ; (c) Lateral communication (d) Diagonal communication

Description : When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication? (a) Upward communication ; (b) Downward communication ; (c) Lateral communication (d) Diagonal communication

Last Answer : (a) Upward communication ;

The field of operations management is shaped by advances in which of the following fields? (a) chemistry and physics ; (b) industrial engineering and management science (c) information sciences ; (d) all of the above

Description : The field of operations management is shaped by advances in which of the following fields? (a) chemistry and physics ; (b) industrial engineering and management science (c) information sciences ; (d) all of the above 

Last Answer : (d) all of the above

If a manager at Wipro wants to award a contract for printing the company's promotional literature and has obtained quotations from several printers, the manager can select a printer and know with ______ what the printing should cost. (a) Ambiguity ; (b) Risk ; (c) Uncertainty ; (d) Certainty

Description : If a manager at Wipro wants to award a contract for printing the company's promotional literature and has obtained quotations from several printers, the manager can select a printer and know with ______ what the printing should cost. (a) Ambiguity ; (b) Risk ; (c) Uncertainty ; (d) Certainty

Last Answer :  (d) Certainty 

In the context of decision making, which of the following best describes a heuristic? (a) A rule that a person relies upon to assess or categorise choices. (b) One of many personal learned rules that a person applies in the process of decision making. (c) A fixed set of internal rules that a person uses when making a decision. (d) An attitude that prefers to look at a question as a whole.

Description : In the context of decision making, which of the following best describes a heuristic? (a) A rule that a person relies upon to assess or categorise choices. (b) One of many personal learned rules that a ... uses when making a decision. (d) An attitude that prefers to look at a question as a whole.

Last Answer : (b) One of many personal learned rules that a person applies in the process of decision making. 

The difference between an e-business enhanced organization and an e-business enabled organization is: (a) Only an e-business enhanced organization uses the Internet. (b) Only an e-business enhanced organization relies on an intranet. (c) Only e-business enhanced organizations use e-business tools and applications. (d) Only e-business enhanced organizations have e-business units within their organization.

Description : The difference between an e-business enhanced organization and an e-business enabled organization is: (a) Only an e-business enhanced organization uses the Internet. (b) Only an e-business ... applications. (d) Only e-business enhanced organizations have e-business units within their organization.

Last Answer : (d) Only e-business enhanced organizations have e-business units within their organization. 

An analysis of the economic segment of the external environment would include all of the following EXCEPT …. A. Interest rates. B. International trade tariffs C. Strength of the U.S. dollar. D. Move toward a contingent outsourcing workforce.

Description : An analysis of the economic segment of the external environment would include all of the following EXCEPT …. A. Interest rates. B. International trade tariffs C. Strength of the U.S. dollar. D. Move toward a contingent outsourcing workforce.

Last Answer : Move toward a contingent outsourcing workforce.

An analysis of the economic segment of the external environment would include all of the following EXCEPT …. A. Interest rates. B. International trade tariffs C. Strength of the U.S. dollar. D. Move toward a contingent outsourcing workforce.

Description : An analysis of the economic segment of the external environment would include all of the following EXCEPT …. A. Interest rates. B. International trade tariffs C. Strength of the U.S. dollar. D. Move toward a contingent outsourcing workforce.

Last Answer : Move toward a contingent outsourcing workforce.

Which of the following statements is most correct? A. For small companies, long-term debt is the principal source of external financing. B. Current assets of the typical manufacturing firm account for over half of its total assets. C. Strict adherence to the maturity matching approach to financing wD. Similar to the capital structure management, working capital management requires the financial manager to make a decision and not address the issue again for several months.ould call for all current assets to be financed solely with current liabilities.

Description : Which of the following statements is most correct? A. For small companies, long-term debt is the principal source of external financing. B. Current assets of the typical manufacturing firm account ... the financial manager to make a decision and not address the issue again for several months.

Last Answer : B. Current assets of the typical manufacturing firm account for over half of its total assets.

While considering the seven leadership styles described by the leadership continuum, all of the following are variables that need to be considered for a manager, EXCEPT, (a) manager's preferred style based on experience. (b) manager's preferred style based on expectation. (c) manager's preferred style based on knowledge. (d) manager's preferred style based on confidence in upper management.

Description : While considering the seven leadership styles described by the leadership continuum, all of the following are variables that need to be considered for a manager, EXCEPT, (a) manager's preferred style ... style based on knowledge. (d) manager's preferred style based on confidence in upper management.

Last Answer : (d) manager's preferred style based on confidence in upper management. 

Software safety is a ................... activity that focuses on the identification and assessment of potential hazards that may affect software negatively and cause an entire system to fail. (A) Risk mitigation, monitoring and management (B) Software quality assurance (C) Software cost estimation (D) Defect removal efficiency

Description : Software safety is a ................... activity that focuses on the identification and assessment of potential hazards that may affect software negatively and cause an entire ... monitoring and management (B) Software quality assurance (C) Software cost estimation (D) Defect removal efficiency

Last Answer : (B) Software quality assurance

Which of the following is considered a primary reason for creating an internal audit department? a. To safeguard resources entrusted to the organization. b. To evaluate and improve the effectiveness of control processes. c. To ensure the accuracy, reliability, and timeliness of financial and operating data used in management's decision making. d. To relieve management of the responsibility for establishing effective controls

Description : Which of the following is considered a primary reason for creating an internal audit department? a. To safeguard resources entrusted to the organization. b. To evaluate and improve the ... 's decision making. d. To relieve management of the responsibility for establishing effective controls

Last Answer : To evaluate and improve the effectiveness of control processes.

Which of the following best describes the operational audit? a. It requires the constant review by internal auditors of the administrative controls as they relate to operations othe company. b. It concentrates on implementing financial and accounting control in a newly organized company. c. It concentrates on seeking out aspects of operations in which waste would be reduced by the introduction of controls. d. It attempts and is designed to verify the fair presentation of a company's results of operations.f

Description : Which of the following best describes the operational audit? a. It requires the constant review by internal auditors of the administrative controls as they relate to operations ofthe company. b. It ... attempts and is designed to verify the fair presentation of a company's results of operations.

Last Answer : It concentrates on seeking out aspects of operations in which waste would be reduced by the introduction of controls

For the individual employee, MBO provides: (a) Specific personal performance objectives. ; (b) Communication between co-workers. (c) A means to an end. (d) A way to keep the company accountable.

Description : For the individual employee, MBO provides: (a) Specific personal performance objectives. ; (b) Communication between co-workers. (c) A means to an end. (d) A way to keep the company accountable.

Last Answer : (a) Specific personal performance objectives. ; 

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Description : Product development strategy for achieving intensive growth focuses on…. A. Current products and new markets B. Current products and current markets C. New products and current markets D. New products and new markets

Last Answer : New products and current markets

Market development strategy focuses on…. A. Current products and new markets B. Current products and current markets C. New products and current markets D. New products and new markets

Description : Market development strategy focuses on…. A. Current products and new markets B. Current products and current markets C. New products and current markets D. New products and new markets

Last Answer : Current products and new markets

Product development strategy for achieving intensive growth focuses on…. A. Current products and new markets B. Current products and current markets C. New products and current markets D. New products and new markets

Description : Product development strategy for achieving intensive growth focuses on…. A. Current products and new markets B. Current products and current markets C. New products and current markets D. New products and new markets

Last Answer : New products and current markets

Market development strategy focuses on…. A. Current products and new markets B. Current products and current markets C. New products and current markets D. New products and new markets

Description : Market development strategy focuses on…. A. Current products and new markets B. Current products and current markets C. New products and current markets D. New products and new markets

Last Answer : Current products and new markets

Transformational leadership focuses on middle and first line managers. (a) True ; (b) False

Description : Transformational leadership focuses on middle and first line managers. (a) True ; (b) False 

Last Answer : (b) False 

Which of the following is a strength of the divisional structure? (a) It focuses on results ; (b) It gains advantages due to work specialization (c) Employees have more than one boss ; (d) It is based solely on teams

Description : Which of the following is a strength of the divisional structure? (a) It focuses on results ; (b) It gains advantages due to work specialization (c) Employees have more than one boss ; (d) It is based solely on teams

Last Answer : (a) It focuses on results ; 

_____ conflict focuses on interpersonal relationships. (a) Task ; (b) Job ; (c) Relationship ; (d) Process

Description : _____ conflict focuses on interpersonal relationships. (a) Task ; (b) Job ; (c) Relationship ; (d) Process

Last Answer : (c) Relationship ;

The philosophy of management known as total quality management developed primarily out of the work of: (a) Henri Fayol ; (b) Frederick Taylor ; (c) Robert McNamara ; (d) W. Edwards Deming

Description : The philosophy of management known as total quality management developed primarily out of the work of: (a) Henri Fayol ; (b) Frederick Taylor ; (c) Robert McNamara ; (d) W. Edwards Deming

Last Answer :  (d) W. Edwards Deming

A company wants to manage job scheduling centrally and has the requirements toexecute job chains across different SAP systems. Which batch scheduling tool do you recommend? A. SAP Central Process Scheduling (basic version) B. CCMS Batch Job Scheduling C. SAP Central Process Scheduling (full version) D. The Job Management work center in SAP Solution Manager

Description : A company wants to manage job scheduling centrally and has the requirements toexecute job chains across different SAP systems. Which batch scheduling tool do you recommend? A. SAP Central Process ... Process Scheduling (full version) D. The Job Management work center in SAP Solution Manager

Last Answer : C. SAP Central Process Scheduling (full version)

Which one of the following activities will NOT help improve the ethical behaviour of a marketing firm? A)Help employees become aware of and sensitive toward ethical issues B)Redesign the company's culture to foster more ethical practice s C)Reward employees who use questionable business tactics D)Establish and enforce a code of ethics E)Eliminate "bad apples" in the firm

Description : Which one of the following activities will NOT help improve the ethical behaviour of a marketing firm? A)Help employees become aware of and sensitive toward ethical issues B)Redesign the company's culture ... tactics D)Establish and enforce a code of ethics E)Eliminate "bad apples" in the firm

Last Answer : C)Reward employees who use questionable business tactics

Free float is mainly used to (A) Identify the activities which can be delayed without affecting the total float of preceding activity (B) Identify the activities, which can be delayed without affecting the total float of succeeding activity (C) Establish priorities (D) Identify the activities which can be delayed without affecting the total float of either the preceding or succeeding activities

Description : Free float is mainly used to (A) Identify the activities which can be delayed without affecting the total float of preceding activity (B) Identify the activities, which can be delayed ... which can be delayed without affecting the total float of either the preceding or succeeding activities

Last Answer : (B) Identify the activities, which can be delayed without affecting the total float of succeeding activity

The mode of entry into international business with least risk to the firm is: A. Indirect exports B. Direct exports C. Management contract D. Contract Manufacturing

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Last Answer : Indirect exports