You're on chat with customer online. Write the first few responses that you would use to greet them and find out what their problem is?

You're on chat with customer online. Write the first few responses that you would use to greet them and find out what their problem is?
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I would start off with asking them what their name is and state your name then start asking what the overall issue they are having is, and what they have tried doing. then how we can start to fix the issue.
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