Tommy leaves the video rental shop annoyed about the small number of titles that were
available for rent. His attitude is due to the actual number of tapes in the store and:
A)his satisfaction with the service he received.
B)the store's pricing policy.
C)the number of people there to help.
D)his service expectations.
E)the average number of available titles at all stores.

1 Answer

Answer :

D)his service expectations.

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