Are there any predictive dialers available that eliminate the "dead air" between the answering of the call and the switchover to the telemarketer/sales person?

Are there any predictive dialers available that eliminate the "dead air" between the answering of the call and the switchover to the telemarketer/sales person?
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1 Answer

Answer :

Several predictive dialers exist which will eliminate or minimize the silence often encountered between the customer's answering of the call and the switchover to the agent. I am currently a call center manager and have tried several different predictive dialers. We have had the most success with a dialer called Connect First. The switchover is nearly flawless and it give a high level of customization and flexibility in order to better suit your call center.
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