Where can I learn more about getting consulting for improving my customer management relationships?

Where can I learn more about getting consulting for improving my customer management relationships?
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Here's one company that can help you with CRM consulting: http://www.accenture.com/Global/Consulting/Customer_Relationship_Mgmt/default.htm You can get information from various customer managment seminars that are available for people who want to improve their service levels. This is available for a fee.
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