What experiences have you had in dealing with difficult customers?

What experiences have you had in dealing with difficult customers?
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Sub: Free Retail interview questions and answers

Interview questions: What experiences have you had in dealing with difficult customers?

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Difficult customers can become much more problematic. As the company’s margin shall depend much on its reputation, if one cannot handle properly the issue with a difficult customer, it may damage the image of the company and affect on the profit afterward. A difficult customer may try to argue with the salesman about the product, price or insist on returning the product without reasonable cause, and so on. As a salesman, it is crucial that he/she must remain calm and treat the customer on mutual respect. Then consult to the manager for opinion. Anyway, being professional under any situation.
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