Description : In a maximisation assignment problem, the objective is to maximise ............................. a. Profit b. Cost c. Optimisation d. None of these
Last Answer : a. Profit
Description : Objective of marketing is ______________ 1. Target market 2. Fulfil needs 3. Integrated Marketing 4. Profit by customer satisfaction 5. All of the above
Last Answer : All of the above
Description : Which one of the following pricing objectives is rarely operational because its achievement is difficult to measure? A)Return on investment B)Cash flow C)Profit maximisation D)Market share E)Survival
Last Answer : C)Profit maximisation
Description : This process management initiative reduces material cost and, to a lesser degree, labor costs. a. Concurrent Engineering (CCE)/Six Sigma b. Benchmarking c. Continuous Product Improvement systems (CPI) d. Channel Support systems e. Quality Initiative Training (QIT)
Last Answer : c. Continuous Product Improvement systems (CPI)
Description : In agreements of a purely domestic nature, the intention of the parties to create legal relationship is (a) to be proved to the satisfaction of the court. (b) presumed to exist. (c) required to the extent of consideration. (d) not relevant at all.
Last Answer : (a) to be proved to the satisfaction of the court.
Description : I need to create a simple yet effective questionnaire for my office regarding satisfaction and areas for improvement. Does anyone have any ideas?
Last Answer : My husbands firm did this, too. Maybe instead his could be questions sent via email that one could type & answer then print out & turn in. That way the answers to the survey are not penned in and are anonymous.
Description : What factors influence customer value and satisfaction?
Last Answer : one of the main factor is quality
Description : In a selling process in today's world 1. Only standard products are sold 2. No customization required 3. The seller need not have product knowledge 4. the seller should aim at customer satisfaction 5. only quantum of sales matters
Last Answer : the seller should aim at customer satisfaction
Description : In a selling process in today's world ______________ 1. only standard products are sold 2. no customization required 3. the seller need not have product knowledge 4. the seller should aim at customer satisfaction 5. only quantum of sales matters
Description : In product modification, the FIRST issue to consider is whether : 1. the cost of the modification is too high 2. the product is modifiable 3. the quality is modifiable 4. the modification will provide the customer greater satisfaction 5. none of thes
Last Answer : the product is modifiable
Description : Which of the following is NOT an advantage of Social Media Marketing Brand Awareness Customer Satisfaction Cost Ineffectiveness Gaining Market Insights
Last Answer : Cost Ineffectiveness
Description : In product modification, the FIRST issue to consider is whether: A)the cost of the modification is too high B)the product is modifiable C)the quality is modifiable D)the modification will provide the customer greater satisfaction
Last Answer : B)the product is modifiable
Description : All elements of the marketing mix are influenced by physical distribution functions. For this reason, it is important for marketers to remember that A)physical distribution decisions must be made ... expenditures. D)no single distribution system is ideal for all situations and target markets.
Last Answer : D)no single distribution system is ideal for all situations and target markets.
Description : Which of the following is not a Process Management Initiative available to your company? a. Concurrent Engineering b. GEMI Sustainability c. Continuous Process Improvement d. UNEP Green e. Channel Support System
Last Answer : b. GEMI Sustainability
Description : This process management initiative reduces R&D cycle time, a. Concurrent Engineering (CCE) b. Benchmarking c. Continuous Product Improvement systems (CPI) d. Channel Support systems e. Quality Initiative Training (QIT)
Last Answer : a. Concurrent Engineering (CCE)
Description : Has anyone actually won one of those customer satisfaction survey gift cards? You know, “take our survey after purchase for a chance to win $X”. What was your experience?
Last Answer : answer:
Description : Which cable company has the best customer satisfaction?
Last Answer : According to the American Customer Satisfaction Index, Comcast ranks as the top cable company under customer satisfaction followed by Time Warner cable and Charter Communications.
Description : How to Create Effective Customer Satisfaction Surveys?
Last Answer : It doesn’t have to be long, expensive, or time consuming. Use these tips to create an effective customer satisfaction survey for your business.Customer satisfaction surveys can be written with ... acknowledging customers who gave negative reviews to make up for their less-than-perfect experience.
Description : What is the most critical aspect in developing a project plan that meets project specifications within the timeframe and at the lowest costs? Select one: a. Assessing risk management b ... business partners e. Developing a project execution plan that matches the complexity level of the project
Last Answer : e. Developing a project execution plan that matches the complexity level of the project
Description : Project close out check list do not include the followings A. Confirm the customer satisfaction B. Check that all the project criteria of the project have been met C. Confirm all the deliverables have been given to the customer D. Changes suggested by Stockholder have not been delivered
Last Answer : D. Changes suggested by Stockholder have not been delivered
Description : Which of the following is not correct with regard to marketing ? 1. Marketing is a Management Function 2. Marketing is a Philosophy 3. Marketing is not related to Business Activity alone 4. Marketing means selling 5. Objective of Marketing is to achieve customer satisfaction
Last Answer : Marketing means selling
Description : Difference between marketing and selling is ________ a) Marketing focus on customer and selling focus on seller b) Marketing practices integrated approach and selling practices fragmented approach c) Marketing converts customer's need into ... 3. b and d 4. all a, b, c and d 5. None of these
Last Answer : all a, b, c and d
Description : It is less expensive for a firm to keep an existing customer than to find a new one. This is one reason why a firm's own personnel play a key role in delivering and maintaining customer satisfaction. Personnel ... product. 1. core 2. actual 3. augmented 4. all the above 5. none of the above
Last Answer : augmented
Description : If customer expectation and product performance are match ______. shows the satisfaction of the customer shows the dissatisfaction of the customer does not meet customer requirement All of the above
Last Answer : shows the satisfaction of the customer
Description : Which of the following shows the satisfaction of the customer in digital marketing? A. When customer expectations are approximately matched with the product's performance. B. When customer expectations are good ... 's performance. C. When product's performance good. D. All of the above
Last Answer : A. When customer expectations are approximately matched with the product's performance.
Last Answer : shows the satisfaction of the customer
Description : What are the three levels of quality in the Kano model of customer satisfaction?
Last Answer : (i) Basic quality, (ii) Performance quality, and (iii) Excitement quality. The products corresponding to these three quality levels were termed as „Dissatisfiers‟, „Satisfiers‟ and „Delighters/Exciters‟ respectively in the Kano model.
Description : Which one of the following is a key to build lasting relationships with consumers? A Price of the product B. Need recognition C. Customer satisfaction D. Quality of product
Last Answer : C. Customer satisfaction
Description : While a poor physical distribution system would affect all elements of a company's marketing mix, the problems associated with a poor system A)can usually be solved by investing more money ... impact on customer service and satisfaction. D)are usually attributed to problems with order processing.
Last Answer : C)can have a negative impact on customer service and satisfaction.
Description : It is less expensive for a firm to keep an existing customer than to find a new one.This is one reason why a firm's own personnel play a key role in delivering and maintaining customer satisfaction. Personnel ... of the elements in the elements in the ----- product. A)core B)actual C)augmented
Last Answer : C)augmented
Description : Volvo places steel beams in the doors of its cars to: A)reduce the possibility of accidents B)increase short run customer satisfaction C)increase long run customer satisfaction D)add style to its cars
Last Answer : C)increase long run customer satisfaction
Description : Premier, a smokeless cigarette, failed because it could not be easily lit with a match. This failure was due to: A)poor distribution. B)high prices. C)lack of customer satisfaction. D)poor promotion. E)poor packaging.
Last Answer : C)lack of customer satisfaction.
Description : If VonAir, a hairdryer manufacturer, is focusing on customer satisfaction, it will find that what consumers really want is: A)More watts B)More speed C)Higher heat settings D)Attractive hair E)More hair
Last Answer : D)Attractive hair
Description : A manufacturer has decided to improve its inventory management by maintaining low inventory levels and waiting to purchase materials until right before they are needed in production. This inventory ... time (JIT). B)inventory minimisation. C)economic order quantity.D)reorder point maximisation.
Last Answer : D)reorder point maximisation.
Description : In maximisation cases, ....................... are assigned to the artificial variables as their coefficients in the objective function. a. + m b. – m c. 0 d. None of these
Last Answer : a. + m
Description : A minimisation problem can be connected into maximisation problem by changing the signs of coefficients in the ........................... a. Constraints b. Objectives c. Both a and b d. None of these
Last Answer : b. Objectives
Description : Hydrofining is the most recent and effective method for the (A) Removal of sulphur (B) Improvement of smoke point (C) Reduction of breathing loss (D) Improvement of viscosity index
Last Answer : (A) Removal of sulphur
Description : The TQM initiative reduces material costs and labor costs. a. Concurrent Engineering (CCE)/Six Sigma b. Benchmarking c. Continuous Product Improvement systems (CPI) d. Channel Support systems e. Quality Initiative Training (QIT)
Last Answer : a. Concurrent Engineering (CCE)/Six Sigma
Description : These TQM initiatives reduce administrative overhead; reduces the R&D cycle time and enhances the effectiveness of the promotion and sales budget. a. Concurrent Engineering (CCE); Channel Support systems ... Inventory d. Channel Support systems and Six Sigma e. Quality Initiative Training (QIT)
Last Answer : b. Quality Function Deployment and Benchmarking
Description : Increase in the installation of Personal Computer is mainly due to– (A) monotony of work (B) reduction of fatigue (C) improvement of efficiency (D) lowering work load
Last Answer : Answer: improvement of efficiency
Description : There is main reason for which the automotive manufacturers are developing and selling HEVs. A. Reduction of Co2 emission. B. Direction of exhaust gas toxic emission. C. Improvement of powertrain dynamics D. All of the above
Last Answer : D. All of the above
Description : Which are the two central pillars of business success for Conversion Optimization to succeed? A. Customer Focus and Continuous Improvement B. Continuous Improvement and Marketing C. Marketing and Customer Focus D. User Experience and Sales
Last Answer : A. Customer Focus and Continuous Improvement
Description : The consumer’s estimate of the product’s overall capacity to satisfy his or her needs is called: A. Product Cost B. Product Value C Product need D Product Satisfaction
Last Answer : B. Product Value
Description : If amalgamation is in the ..............., the General Reserve or Profit and Loss A/c balance will not be shown in the balance sheet. (A)Form of Merger (B)Form of purchase (C)Net assets method (D)Consideration method
Last Answer : (B)Form of purchase
Description : Chemical engineering plant cost index is used for finding the present cost of a particular chemical plant, if the cost of similar plant at some time in the past is known. The present cost of ... (B) Process instruments and control (C) Pumps and compressor (D) Electrical equipments and material
Last Answer : (A) Fabricated equipment and machinery
Description : The focus on increasing profitability and profit growth by reaping the cost reduction that come from economies of scale is ________. A. global standardization strategy. B. localization strategy. C. transnational strategy D. international strategy.
Last Answer : A. global standardization strategy.
Description : The market price of a novel was 50% more than its cost price. Vadi was going to sell it at market price to a customer, but he showed vadi some defects in the novel, due to which vadi gave ... another discount that was equal to 14.5% of the cost price. What was the approximate profit/loss to vadi?
Last Answer : Let the cost price be Rs. 100 Then, market price is Rs. 150 Now, the first discount is of 33% Rs.150 =Rs. 50 Hence, its selling price = 150 - 50 = Rs. 100 since vadi's ... further discount will be equal to loss % The next discount of 14.5% will be the loss percentage to vadi
Description : Consider the following statements. The following factors relate to the process of coagulation : 1. Percentage removal is higher when turbidity is more 2. Additional of activated silica aids in the process of coagulation 3. pH of water ... 1, 2 and 3 b) 1 and 2 only c) 2 and 3 only d) 1 and 3 only
Last Answer : a) 1, 2 and 3
Description : According to the principles of ICH GCP, what is the most important consideration when conducting a clinical trial? A. data accuracy B. protection of trial subjects C. Process adherence D. Statistical quality checks
Last Answer : B. protection of trial subjects
Description : The most important consideration, while designing the refrigeration system of an aircraft is that the refrigeration system (A) Is as light as possible (B) Has very high C.O.P. (C) Employs minimum quantity of refrigerant (D) Consumer minimum horse power
Last Answer : (A) Is as light as possible