If customer expectation and product performance are match ______.  shows the satisfaction of the customer  shows the dissatisfaction of the customer  does not meet customer requirement  All of the above

If customer expectation and product performance are match ______.

 shows the satisfaction of the customer

 shows the dissatisfaction of the customer

 does not meet customer requirement

 All of the above
by

1 Answer

Answer :

shows the satisfaction of the customer
by

Related questions

If customer expectation and product performance are match ______.  shows the satisfaction of the customer  shows the dissatisfaction of the customer  does not meet customer requirement  All of the above

Description : If customer expectation and product performance are match ______.  shows the satisfaction of the customer  shows the dissatisfaction of the customer  does not meet customer requirement  All of the above

Last Answer :  shows the satisfaction of the customer

Which of the following shows the satisfaction of the customer in digital marketing?  A. When customer expectations are approximately matched with the product's performance.  B. When customer expectations are good.ith the product's performance.  C. When product's performance good.  D. All of the above

Description : Which of the following shows the satisfaction of the customer in digital marketing?  A. When customer expectations are approximately matched with the product's performance.  B. When customer expectations are good ... 's performance.  C. When product's performance good.  D. All of the above

Last Answer : A. When customer expectations are approximately matched with the product's performance.

If customer expectation and product performance are matchA. delighted B.dissatisfied C.satisfied D.None of the above

Description : If customer expectation and product performance are match  A. delighted  B.dissatisfied  C.satisfied  D.None of the above

Last Answer : C.satisfied

Which of the following is NOT an advantage of Social Media Marketing  Brand Awareness  Customer Satisfaction  Cost Ineffectiveness  Gaining Market Insights

Description : Which of the following is NOT an advantage of Social Media Marketing  Brand Awareness  Customer Satisfaction  Cost Ineffectiveness  Gaining Market Insights

Last Answer :  Cost Ineffectiveness

In a selling process in today's world 1. Only standard products are sold 2. No customization required 3. The seller need not have product knowledge 4. the seller should aim at customer satisfaction 5. only quantum of sales matters

Description : In a selling process in today's world 1. Only standard products are sold 2. No customization required 3. The seller need not have product knowledge 4. the seller should aim at customer satisfaction 5. only quantum of sales matters

Last Answer : the seller should aim at customer satisfaction

Difference between marketing and selling is ________ a) Marketing focus on customer and selling focus on seller b) Marketing practices integrated approach and selling practices fragmented approach c) Marketing converts customer's need into product and selling converts product into cash d) Marketing makes profits through customer satisfaction, selling makes profits through sales volume 1. only a 2. a, b and d 3. b and d 4. all a, b, c and d 5. None of these

Description : Difference between marketing and selling is ________ a) Marketing focus on customer and selling focus on seller b) Marketing practices integrated approach and selling practices fragmented approach c) Marketing converts customer's need into ... 3. b and d 4. all a, b, c and d 5. None of these

Last Answer : all a, b, c and d

In a selling process in today's world ______________ 1. only standard products are sold 2. no customization required 3. the seller need not have product knowledge 4. the seller should aim at customer satisfaction 5. only quantum of sales matters

Description : In a selling process in today's world ______________ 1. only standard products are sold 2. no customization required 3. the seller need not have product knowledge 4. the seller should aim at customer satisfaction 5. only quantum of sales matters

Last Answer : the seller should aim at customer satisfaction

In product modification, the FIRST issue to consider is whether : 1. the cost of the modification is too high 2. the product is modifiable 3. the quality is modifiable 4. the modification will provide the customer greater satisfaction 5. none of thes

Description : In product modification, the FIRST issue to consider is whether : 1. the cost of the modification is too high 2. the product is modifiable 3. the quality is modifiable 4. the modification will provide the customer greater satisfaction 5. none of thes

Last Answer : the product is modifiable

It is less expensive for a firm to keep an existing customer than to find a new one. This is one reason why a firm's own personnel play a key role in delivering and maintaining customer satisfaction. Personnel are one of the elements in the __________ product. 1. core 2. actual 3. augmented 4. all the above 5. none of the above

Description : It is less expensive for a firm to keep an existing customer than to find a new one. This is one reason why a firm's own personnel play a key role in delivering and maintaining customer satisfaction. Personnel ... product. 1. core 2. actual 3. augmented 4. all the above 5. none of the above

Last Answer : augmented

Marketing information includes ___.  Knowledge of Customer Requirement  Knowledge of peers  Knowledge of industries  All of the above

Description : Marketing information includes ___.  Knowledge of Customer Requirement  Knowledge of peers  Knowledge of industries  All of the above

Last Answer : Knowledge of Customer Requirement

Marketing information includes ___.  Knowledge of Customer Requirement  Knowledge of peers  Knowledge of industries All of the above

Description : Marketing information includes ___.  Knowledge of Customer Requirement  Knowledge of peers  Knowledge of industries All of the above

Last Answer : Knowledge of Customer Requirement

What non-financial measure of marketing is important to track?  CEO performance  Number of new hires in marketing  Number of impressions  New customer acquisition

Description : What non-financial measure of marketing is important to track?  CEO performance  Number of new hires in marketing  Number of impressions  New customer acquisition

Last Answer :  Number of impressions

Which of the following is not correct with regard to marketing ? 1. Marketing is a Management Function 2. Marketing is a Philosophy 3. Marketing is not related to Business Activity alone 4. Marketing means selling 5. Objective of Marketing is to achieve customer satisfaction

Description : Which of the following is not correct with regard to marketing ? 1. Marketing is a Management Function 2. Marketing is a Philosophy 3. Marketing is not related to Business Activity alone 4. Marketing means selling 5. Objective of Marketing is to achieve customer satisfaction

Last Answer : Marketing means selling

Objective of marketing is ______________ 1. Target market 2. Fulfil needs 3. Integrated Marketing4. Profit by customer satisfaction 5. All of the above

Description : Objective of marketing is ______________ 1. Target market 2. Fulfil needs 3. Integrated Marketing 4. Profit by customer satisfaction 5. All of the above

Last Answer : All of the above

In testing a new product, concept testing is 1. Customer reaction to the idea of product 2. Salesman reaction to the idea of product 3. To put the real product into a few selected markets 4. To assess the total product performance 5. None of these

Description : In testing a new product, concept testing is 1. Customer reaction to the idea of product 2. Salesman reaction to the idea of product 3. To put the real product into a few selected markets 4. To assess the total product performance 5. None of these

Last Answer : Customer reaction to the idea of product

In testing a new product, concept testing is 1. Customer reaction to the idea of product 2. Sales man reaction to the idea of product 3. to put the real product into a few selected markets 4. to assess the total product performance 5. none of these

Description : In testing a new product, concept testing is 1. Customer reaction to the idea of product 2. Sales man reaction to the idea of product 3. to put the real product into a few selected markets 4. to assess the total product performance 5. none of these

Last Answer : Customer reaction to the idea of product

What is an affinity audience? A. Users who are similar to your remarketing list B. Users who are in-market to buy a product C. Users who show a long term interest in a topic D. Users who are similar to your customer match lis

Description : What is an affinity audience? A. Users who are similar to your remarketing list B. Users who are in-market to buy a product C. Users who show a long term interest in a topic D. Users who are similar to your customer match lis

Last Answer : C. Users who show a long term interest in a topic

Approximately how many businesses are used content marketing?  10 to 20%  25 to 30%  80 to 90%  100% 1. the customer review of a product on an E-Commerce website. a)Awareness about the brand b)Awareness about the product c)Experience the product d)Both a&c Answer: b

Description : Approximately how many businesses are used content marketing?  10 to 20%  25 to 30%  80 to 90%  100% 1. the customer review of a product on an E-Commerce website. a)Awareness about the brand b)Awareness about the product c)Experience the product d)Both a&c Answer: b

Last Answer :  80 to 90%

Premier, a smokeless cigarette, failed because it could not be easily lit with a match. This failure was due to: A)poor distribution. B)high prices. C)lack of customer satisfaction. D)poor promotion. E)poor packaging.

Description : Premier, a smokeless cigarette, failed because it could not be easily lit with a match. This failure was due to: A)poor distribution. B)high prices. C)lack of customer satisfaction. D)poor promotion. E)poor packaging.

Last Answer : C)lack of customer satisfaction.

A high-contact service is one in which 1. the customer and service provider must meet frequently 2. the customer must be physically present to receive the service 3. the service provider must be present when the service is provided 4. a great deal of physical touching is required 5. none of these

Description : A high-contact service is one in which 1. the customer and service provider must meet frequently 2. the customer must be physically present to receive the service 3. the service provider must be ... the service is provided 4. a great deal of physical touching is required 5. none of these

Last Answer : the customer must be physically present to receive the service

CRM means ? 1. Customer Retention Manager 2. Customer Relationship Management 3. Customers Relatives Meet 4. Channel Rout Market 5. Channel Representative Manager

Description : CRM means ? 1. Customer Retention Manager 2. Customer Relationship Management 3. Customers Relatives Meet 4. Channel Rout Market 5. Channel Representative Manager

Last Answer : Customer Relationship Management

A 'Call' centre means ______________ 1. A place where Salesmen meet everyday 2. A Training Centre 3. A bank office setup where customer queries are answered 4. Customers meeting place 5. All the above

Description : A 'Call' centre means ______________ 1. A place where Salesmen meet everyday 2. A Training Centre 3. A bank office setup where customer queries are answered 4. Customers meeting place 5. All the above

Last Answer : A bank office setup where customer queries are answered

Accessibility w.r.t understanding site user requirement should include  Number of visually impaired People  Number of users of less Popular Browsers  Both A & B  None of the Above

Description : Accessibility w.r.t understanding site user requirement should include  Number of visually impaired People  Number of users of less Popular Browsers  Both A & B  None of the Above

Last Answer : Both A & B

If customer's expectations and products performance matches, the customer is A. satisfied B. dissatisfied C. delighted D. none of above

Description : If customer's expectations and products performance matches, the customer is A. satisfied B. dissatisfied C. delighted D. none of above

Last Answer : A. satisfied

customer is _________, If customer’s expectations and products performance matches A.satisfied B.dissatisfied C.delighted D.none of the

Description : customer is _________, If customer’s expectations and products performance matches A.satisfied B.dissatisfied C.delighted D.none of the

Last Answer : A.satisfied

The auditor should not assume that management is dishonest, but the possibility of dishonesty must be considered." This is an example of a. Expectation gap. b. An attitude of professional skepticism. c. Due diligence. d. An ethical requirement

Description : The auditor should not assume that management is dishonest, but the possibility of dishonesty must be considered." This is an example of a. Expectation gap. b. An attitude of professional skepticism. c. Due diligence. d. An ethical requirement

Last Answer : An attitude of professional skepticism.

A major problem with complex pricing structures is that they A)fail to generate the level of revenues needed by an organisation. B)confuse customers and lead to customer dissatisfaction. C)sometimes lead to regulation by governmental agencies. D)are almost always viewed as being deceptive by customers.

Description : A major problem with complex pricing structures is that they A)fail to generate the level of revenues needed by an organisation. B)confuse customers and lead to customer dissatisfaction. C) ... to regulation by governmental agencies. D)are almost always viewed as being deceptive by customers.

Last Answer : B)confuse customers and lead to customer dissatisfaction.

PPC advertising offers a unique opportunity to ____A. Generate Leads at High Costs B. Grow Your Customer Base C. Generate Leads at Low Costs D. Both B and C ______.

Description : PPC advertising offers a unique opportunity to __________. A. Generate Leads at High Costs B. Grow Your Customer Base C. Generate Leads at Low Costs D. Both B and C

Last Answer : D. Both B and C

Is content marketing the technique of creating and distributing valuable and relevant content to attract, acquire and engage a clearly defined target audience – with the objective of driving profitable customer action.  True  FALSE

Description : Is content marketing the technique of creating and distributing valuable and relevant content to attract, acquire and engage a clearly defined target audience – with the objective of driving profitable customer action.  True  FALSE

Last Answer :  True

Digital marketing aims to  Identify customer needs  Targeting niche audience  Both A & B  Neither of A & B

Description : Digital marketing aims to  Identify customer needs  Targeting niche audience  Both A & B  Neither of A & B

Last Answer :  Both A & B

Marketing that moves away from a transaction-based effort to a conversation (i.e. two-way dialogue) and can be described as a situation or mechanism through which marketers and a customer (e.g. stakeholders) interact usually in real-time is known as: *  Direct Marketing  Electronic marketing  Interactive Marketing  Indirect Marketing

Description : Marketing that moves away from a transaction-based effort to a conversation (i.e. two-way dialogue) and can be described as a situation or mechanism through which marketers and a customer ... is known as: *  Direct Marketing  Electronic marketing  Interactive Marketing  Indirect Marketing

Last Answer :  Interactive Marketing

Marketing can be achieved through the ___.  A. Knowledge of industries  B. Knowledge of peers  C. Customer Expectations  D. All of the abov

Description : Marketing can be achieved through the ___.  A. Knowledge of industries  B. Knowledge of peers  C. Customer Expectations  D. All of the abov

Last Answer : C. Customer Expectations

‘Call’ in marketing language means_____  A. Calling on a customer  B.Telemarketing  C.Calling on a salesperson  D.None of the above

Description : ‘Call’ in marketing language means_____  A. Calling on a customer  B.Telemarketing  C.Calling on a salesperson  D.None of the above

Last Answer : D.None of the above

Which one of the following is a key to build lasting relationships with consumers? A Price of the product B. Need recognition C. Customer satisfaction D. Quality of product

Description : Which one of the following is a key to build lasting relationships with consumers? A Price of the product B. Need recognition C. Customer satisfaction D. Quality of product

Last Answer : C. Customer satisfaction

In product modification, the FIRST issue to consider is whether: A)the cost of the modification is too high B)the product is modifiable C)the quality is modifiable D)the modification will provide the customer greater satisfaction

Description : In product modification, the FIRST issue to consider is whether: A)the cost of the modification is too high B)the product is modifiable C)the quality is modifiable D)the modification will provide the customer greater satisfaction

Last Answer : B)the product is modifiable

It is less expensive for a firm to keep an existing customer than to find a new one.This is one reason why a firm's own personnel play a key role in delivering and maintaining customer satisfaction. Personnel are one of the elements in the elements in the ----- product. A)core B)actual C)augmented

Description : It is less expensive for a firm to keep an existing customer than to find a new one.This is one reason why a firm's own personnel play a key role in delivering and maintaining customer satisfaction. Personnel ... of the elements in the elements in the ----- product. A)core B)actual C)augmented

Last Answer : C)augmented

Which amongst the following is a tool to track Social Media Marketing Performance  Hootsuite  SproutSocial  GOOGLE Analytics  All of the above

Description : Which amongst the following is a tool to track Social Media Marketing Performance  Hootsuite  SproutSocial  GOOGLE Analytics  All of the above

Last Answer :  All of the above

Which of the following comes under the ambit of Web analytics metrics?  Transactions  Usability  Site performance  All of the above

Description : Which of the following comes under the ambit of Web analytics metrics?  Transactions  Usability  Site performance  All of the above

Last Answer :  All of the above

Which of the following are advantage(s) of digital marketing over traditional marketing?  Digital marketing is not Performance oriented  Targeting of audience on the basis of user's interest is not possible in digital marketing  Both A & B  Neither of A & B

Description : Which of the following are advantage(s) of digital marketing over traditional marketing?  Digital marketing is not Performance oriented  Targeting of audience on the basis of user's interest is not possible in digital marketing  Both A & B  Neither of A & B

Last Answer :  Neither of A & B

“A public expression of dissatisfaction with democracy shows the success of democratic project.” -SST 10th

Description : “A public expression of dissatisfaction with democracy shows the success of democratic project.” -SST 10th

Last Answer : 'A public expression of dissatisfaction with democracy shows the success of democratic project: It shows that people have developed awareness and the ability to expect. People look critically at ... up with expressions and complaints. They value their democratic rights. To be assessed as whole.

“A public expression of dissatisfaction with democracy shows the success of democratic project.” -SST 10th

Description : “A public expression of dissatisfaction with democracy shows the success of democratic project.” -SST 10th

Last Answer : A public expression of dissatisfaction with democracy shows the success of democratic project as: (i) It shows that people have developed awareness and the ability to expect. (ii) People look ... (iii) They come up with expressions and complaints. (iv) They value their democratic rights.

Marketing provides maximum satisfaction of 1. Profits 2. Human wants 3. Needs 4. both 1 & 3 5. None of these

Description : Marketing provides maximum satisfaction of 1. Profits 2. Human wants 3. Needs 4. both 1 & 3 5. None of these

Last Answer : Human wants

The consumer movement is 1. against foreign imports that are much cheaper than products produced in the home market 2. a movemnt that is trying to improve consumer satisfaction 3. a social movment that is able to challenge big business practices 4. a diverse group of individuals, groups and organizations attempting to protect the rights of consumers 5. none of these

Description : The consumer movement is 1. against foreign imports that are much cheaper than products produced in the home market 2. a movemnt that is trying to improve consumer satisfaction 3. a ... individuals, groups and organizations attempting to protect the rights of consumers 5. none of these

Last Answer : a diverse group of individuals, groups and organizations attempting to protect the rights of consumers

Which of the following is not a correct match ?  Print media- traditional marketing Pay per click- Internet advertising model  Generating leads- landing pages  Real time results- television advertising

Description : Which of the following is not a correct match ?  Print media- traditional marketing  Pay per click- Internet advertising model  Generating leads- landing pages  Real time results- television advertising

Last Answer :  Real time results- television advertising

The main objective of branding is which of the following? *  To have potential customers recognize your logo and marketing material To earn trust from your customers  Promotional materials that match and coordinate  Having a unique tag lines

Description : The main objective of branding is which of the following? *  To have potential customers recognize your logo and marketing materials  To earn trust from your customers  Promotional materials that match and coordinate  Having a unique tag line

Last Answer :  To earn trust from your customer

Many consumer products are a key difference between B2C and B2B marketing which is reflected in web design through ______. *  referencing needs of companies of different sizes  the status of the business in the purchase decision process  different feature stories appealing to different members  different navigation options appealing to different members

Description : Many consumer products are a key difference between B2C and B2B marketing which is reflected in web design through ______. *  referencing needs of companies of different sizes ... different feature stories appealing to different members  different navigation options appealing to different members

Last Answer :  the status of the business in the purchase decision process

which is reflected in web design through ______. *  different feature stories appealing to different members  content referencing the needs of companies  different navigation options appealing to different members  status of the business in the purchase decision process

Description : which is reflected in web design through ______. *  different feature stories appealing to different members  content referencing the needs of companies  different navigation options appealing to different members  status of the business in the purchase decision process

Last Answer :  different navigation options appealing to different members

In a market where there are transactional relationships where technology will not feature in the development of these relationships, this is known as a ______ relationship. *  Low Tech, High Touch, Personal  Low Tech, High Touch Transactional  High Tech/Low Touch, Personal  High Tech/Low Touch, Automated

Description : In a market where there are transactional relationships where technology will not feature in the development of these relationships, this is known as a ______ relationship. *  Low Tech, High Touch, ... Tech, High Touch Transactional  High Tech/Low Touch, Personal  High Tech/Low Touch, Automated

Last Answer :  Low Tech, High Touch Transactional

In a market where companies build close connective relationships where Internet technology will not feature strongly in the development of these relationships, this is known as a ______ relationship. *  Low Tech, High Touch, Personal  Low Tech, High Touch Transactional  High Tech/Low Touch, Automated  High Tech/Low Touch, Personal

Description : In a market where companies build close connective relationships where Internet technology will not feature strongly in the development of these relationships, this is known as a ______ relationship. *  ... High Touch Transactional  High Tech/Low Touch, Automated  High Tech/Low Touch, Personal

Last Answer :  Low Tech, High Touch, Personal

______ is an example of business-to-business services offered by Google where revenue is generated through the application running as part of a customer’s website. *  Google Search application providing online website search services for website owners  Google Apps Business Application Suite  YouTube Brand Channel  Google AdWords pay per click sponsored link advertising

Description : ______ is an example of business-to-business services offered by Google where revenue is generated through the application running as part of a customer's website. *  Google Search ... Business Application Suite  YouTube Brand Channel  Google AdWords pay per click sponsored link advertising

Last Answer :  Google Search application providing online website search services for website owners