I see from your resume this isn’t your first job working in a medical office. What skills did you pick up on your two previous jobs that you think would help you on this job?
When you described the job to me, you said you needed someone who was good with patients. You also said you wanted someone who knows a lot about the different insurance plans. My primary responsibility at both these jobs was billing. I had to deal with insurance companies every day. I found that if I learned how each one worked, it was a lot easier for the doctors in my practice to get paid and for patients to get reimbursed. I also worked at the reception desk at these jobs. Many patients who came in were clearly anxious. I was happy to be able to calm them down and hopefully offer some reassurance. This candidate listened to what the employer said and was able to clearly state how her skills would fill this medical practice’s needs.
Never Say: “You wanted someone who is good with patients and insurance. That would be me.” This candidate needs to elaborate.