13) A high -contact service is one in which A)the customer and service provider must meet frequently. B)the customer must be physically present to receive the service. C)the service provider must be present when the service is provided. D)a great deal of physical touching is required.

13) A high-contact service is one in which

A)the customer and service provider must meet frequently.
B)the customer must be physically present to receive the service.
C)the service provider must be present when the service is provided.
D)a great deal of physical touching is required.
by

1 Answer

Answer :

B)the customer must be physically present to receive the service.
by

Related questions

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Service workers of , what happened when a customer physically assaulted you?

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Last Answer : Hasn't happened, but if it did they'd better be ready for a fight. My job has gotten me some muscle, despite my size

Alex Knox, a young dentist, finds that he is not bringing in enough revenue to cover his expenses. He would like to schedule more patients, but he finds that in almost every time slot he is seeing an existing patient. Alex's problems with expanding his practice deal with the aspect of service called: A)perishability. B)credence. C)inseparability. D)heterogeneity.

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Tom is trying to close a major sale with a customer who is a trout fishing enthusiast. Tom starts reading fishing catalogues and going to sports goods shops to learn as much as he can about fly rods etc. His interest in such products would be best classified as _________ involvement. A)low B)high C)enduring D)situational E)perceived

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Premier, a smokeless cigarette, failed because it could not be easily lit with a match. This failure was due to: A)poor distribution. B)high prices. C)lack of customer satisfaction. D)poor promotion. E)poor packaging.

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