CRM means -. 1) Customer Relationship Management 2) Customer Retention Manager 3) Customers' Relatives Meet 4) Channel Route Market

CRM means -.
1) Customer Relationship Management
2) Customer Retention Manager
3) Customers' Relatives Meet
4) Channel Route Market
by

1 Answer

Answer :

1) Customer Relationship Management
by

Related questions

CRM in the context of software applications means. (1) Customer’s Relatives Meet (2) Channel Route Market (3) Customer Relationship Management (4) Customer Retention Manager

Description : CRM in the context of software applications means. (1) Customer’s Relatives Meet (2) Channel Route Market (3) Customer Relationship Management (4) Customer Retention Manager

Last Answer : Customer Relationship Management

CRM means ? 1. Customer Retention Manager 2. Customer Relationship Management 3. Customers Relatives Meet 4. Channel Rout Market 5. Channel Representative Manager

Description : CRM means ? 1. Customer Retention Manager 2. Customer Relationship Management 3. Customers Relatives Meet 4. Channel Rout Market 5. Channel Representative Manager

Last Answer : Customer Relationship Management

Customer Relationship Management (CRM) model is an organised approach of developing, managing and maintaining a profitable relationship with customers. a) True b) False c) Cannot say d) None of these

Description : Customer Relationship Management (CRM) model is an organised approach of developing, managing and maintaining a profitable relationship with customers. a) True b) False c) Cannot say d) None of these

Last Answer : a) True

There are............types of Customer Relationship management (CRM) a) Four b) Three c) Seven d) Five

Description : There are............types of Customer Relationship management (CRM) a) Four b) Three c) Seven d) Five

Last Answer : a) Four

The acronym CRM stands for… 1. Consumer Relationship Marketing 2. Customer Relationship Management 3. Customer Relations and Marketing 4. continuous Relationship Management

Description : The acronym CRM stands for… 1. Consumer Relationship Marketing 2. Customer Relationship Management 3. Customer Relations and Marketing 4. continuous Relationship Management

Last Answer : Customer Relationship Management .

A 'Call' centre means ______________ 1. A place where Salesmen meet everyday 2. A Training Centre 3. A bank office setup where customer queries are answered 4. Customers meeting place 5. All the above

Description : A 'Call' centre means ______________ 1. A place where Salesmen meet everyday 2. A Training Centre 3. A bank office setup where customer queries are answered 4. Customers meeting place 5. All the above

Last Answer : A bank office setup where customer queries are answered

Process or methodology used to learn more about customers' needs and behaviors is ? 1. Selling process 2. Customer relationship management 3. Believing in customer 4. Customer facing 5. None of these

Description : Process or methodology used to learn more about customers' needs and behaviors is ? 1. Selling process 2. Customer relationship management 3. Believing in customer 4. Customer facing 5. None of these

Last Answer : Customer relationship management

A call means 1. calling on friends 2. calling on bank employees 3. calling on prospective customers 4. to make telephone calls 5. calling on relatives

Description : A call means 1. calling on friends 2. calling on bank employees 3. calling on prospective customers 4. to make telephone calls 5. calling on relatives

Last Answer : calling on prospective customers

Which one of the following statements is true? a. Independ. Quality planning enables the project manager to manage the trade-off between customer expectations and budgetdent reviews and quality audits form part of quality assurance to ensure the project manager delivers on time and to budget. b. Quality assurance provides confidence to stakeholders that requirements for quality will be exceeded. c. Quality control verifies that the project deliverables conform to specification, are fit for purpose and meet stakeholder expectations.

Description : Which one of the following statements is true? a. Independent reviews and quality audits form part of quality assurance to ensure the project manager delivers on time and to budget. ... Quality planning enables the project manager to manage the trade-off between customer expectations  and budget

Last Answer : c. Quality control verifies that the project deliverables conform to specification, are fit for purpose and  meet stakeholder expectations.

Which one of the following statements is true? a. Independent reviews and quality audits form part of quality assurance to ensure the project manager delivers on time and to budget. b. Quality assurance provides confidence to stakeholders that requirements for quality will be exceeded. c. Quality control verifies that the project deliverables conform to specification, are fit for purpose and meet stakeholder expectations. d. Quality planning enables the project manager to manage the trade-off between customer expectations and budget.

Description : Which one of the following statements is true?  a. Independent reviews and quality audits form part of quality assurance to ensure the project  manager delivers on time and to budget. ... planning enables the project manager to manage the trade-off between customer  expectations and budget.

Last Answer : c. Quality control verifies that the project deliverables conform to specification, are fit for  purpose and meet stakeholder expectations.

In terms of customer service issues is the least likely reason for using a robust CRM?

Description : In terms of customer service issues is the least likely reason for using a robust CRM?

Last Answer : Need answer

What can CRM marketing do for a company with a strong customer base?

Description : What can CRM marketing do for a company with a strong customer base?

Last Answer : CRM marketing can help any business as it is geared towards retention of customers. CRM marketing will help you to get a plan to gain customer trust and build a good relationship with the customers that you have, this will also help you to gain new customers.

ERP is an acronym for ______: a) Enterprise Retirement Planning b) Enterprise Relationship Planning c) Enterprise Resource Planning d) Enterprise Reorder Planning e) Enterprise Retention Planning

Description : ERP is an acronym for ______: a) Enterprise Retirement Planning b) Enterprise Relationship Planning c) Enterprise Resource Planning d) Enterprise Reorder Planning e) Enterprise Retention Planning

Last Answer : c) Enterprise Resource Planning

Why is it necessary for customer providers to maintain a positive relationship with both internal and external customers?

Description : Why is it necessary for customer providers to maintain a positive relationship with both internal and external customers?

Last Answer : Need answer

MO payable to lunatics who are committed by proceedings under the lunacy act to lunatic asylum/mental hospital will be paid to a) The manager of institution b) The authority who has issued the order under lunacy act c) The near relatives of the lunatic d) Will not be paid but returned to sender

Description : MO payable to lunatics who are committed by proceedings under the lunacy act to lunatic asylum/mental hospital will be paid to a) The manager of institution b) The authority who has issued the order under lunacy act c) The near relatives of the lunatic d) Will not be paid but returned to sender

Last Answer : d) Will not be paid but returned to sender

Which one of the following is an example of a customer in an organizational market ? 1. a homemaker who buys detergent 2. a consumer who hires a solicitor 3. a shop owner who buys pencils fo ruse in his shop 4. a plant manager who buys petrol for her personal car 5. none of these

Description : Which one of the following is an example of a customer in an organizational market ? 1. a homemaker who buys detergent 2. a consumer who hires a solicitor 3. a shop owner who buys pencils fo ruse in his shop 4. a plant manager who buys petrol for her personal car 5. none of these

Last Answer : a plant manager who buys petrol for her personal car

Which one of the following is an example of a customer in an organisational market? A)a homemaker who buys detergent B)a consumer who hires a solicitor C)a shop owner who buys pencils for use in his shop D)a plant manager who buys petrol for her personal car

Description : Which one of the following is an example of a customer in an organisational market? A)a homemaker who buys detergent B)a consumer who hires a solicitor C)a shop owner who buys pencils for use in his shop D)a plant manager who buys petrol for her personal car

Last Answer : D)a plant manager who buys petrol for her personal car

Monopsony is a market situation in which there exists 1. many customers one supplier 2. many customers many suppliers 3. few customers few suppliers 4. one customer many suppliers 5. None of these

Description : Monopsony is a market situation in which there exists 1. many customers one supplier 2. many customers many suppliers 3. few customers few suppliers 4. one customer many suppliers 5. None of these

Last Answer : one customer many suppliers

Gathering information about customers or market is known as _____________ 1. Customer inspection 2. Checking market area 3. Need of a bank 4. Market Research 5. None of these

Description : Gathering information about customers or market is known as _____________ 1. Customer inspection 2. Checking market area 3. Need of a bank 4. Market Research 5. None of these

Last Answer : Market Research

Which customer group or market segment seeks advanced technology products that focus on small size? a. Traditional customers b. Low End customers c. High End customers d. Performance customers e. Size customers

Description : Which customer group or market segment seeks advanced technology products that focus on small size? a. Traditional customers b. Low End customers c. High End customers d. Performance customers e. Size customers

Last Answer : e. Size customers

Which customer group or market segment seeks high reliability, advanced technology products that emphasize high performance? a. Traditional customers b. Low End customers c. High End customers d. Performance customers

Description : Which customer group or market segment seeks high reliability, advanced technology products that emphasize high performance? a. Traditional customers b. Low End customers c. High End customers d. Performance customers

Last Answer : d. Performance customers

Which customer group or market segment seeks cutting edge technology in both size and performance? a. Traditional customers b. Low End customers c. High End customers d. Performance customers e. Size customers

Description : Which customer group or market segment seeks cutting edge technology in both size and performance? a. Traditional customers b. Low End customers c. High End customers d. Performance customers e. Size customers

Last Answer : c. High End customers

Which customer group or market segment seeks proven products, are indifferent to technological sophistication, and are price motivated? a. Traditional customers b. Low End customers c. High End customers d. Performance customers e. Size customers

Description : Which customer group or market segment seeks proven products, are indifferent to technological sophistication, and are price motivated? a. Traditional customers b. Low End customers c. High End customers d. Performance customers e. Size customers

Last Answer : b. Low End customers

Which customer group or market segment seeks proven products using current technology? a. Traditional customers b. Low End customers c. High End customers d. Performance customers e. Size customers

Description : Which customer group or market segment seeks proven products using current technology? a. Traditional customers b. Low End customers c. High End customers d. Performance customers e. Size customers

Last Answer : a. Traditional customers

The Project charter is created by: 1. The project manager 2. Upper management 3. The Vice President over a functional management group 4. The customer

Description : The Project charter is created by: 1. The project manager  2. Upper management  3. The Vice President over a functional management group  4. The customer

Last Answer : 2. Upper management

The decision to request an increase the resources for a project is the responsibility of the: 1. Functional manager 2. Project manager 3. Director of project management 4. Customer

Description : The decision to request an increase the resources for a project is the responsibility of the: 1. Functional manager  2. Project manager  3. Director of project management  4. Customer

Last Answer : 2. Project manager

Greg is a physical distribution manager. He is currently developing and maintaining assortments of products that are adequate for customer demand. In which stage in the physical distribution system is Greg currently involved? A)Order processing B)Materials handling C)Inventory management D)Transportation E)Warehousing

Description : Greg is a physical distribution manager. He is currently developing and maintaining assortments of products that are adequate for customer demand. In which stage in the physical distribution ... involved? A)Order processing B)Materials handling C)Inventory management D)Transportation E)Warehousing

Last Answer : C)Inventory management

Select the most accurate statement. Value is ----------- : A. Means value for money B. Is best described as the benefits the business chooses to give to customers through it’s products / services C. Is the benefits of a product / service as perceived by the customer D. Does not offer competitive advantage

Description : Select the most accurate statement. Value is ----------- : A. Means value for money B. Is best described as the benefits the business chooses to give to customers through it's ... Is the benefits of a product / service as perceived by the customer D. Does not offer competitive advantage

Last Answer : Is the benefits of a product / service as perceived by the customer

Cross Selling means ? 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. all of these

Description : Cross Selling means ? 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. all of these

Last Answer : all of these

Cross selling means 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. none of these

Description : Cross selling means 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. none of these

Last Answer : none of these

Marketing management is ________. A. Managing the marketing process B. Monitoring the profitability of the company’s products and services C. Selecting target markets D. Developing marketing strategies to move the company forward E. The art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value

Description : Marketing management is ________. A. Managing the marketing process B. Monitoring the profitability of the company's products and services C. Selecting target markets D. Developing ... , keeping, and growing customers through creating, delivering, and communicating superior customer value

Last Answer : E. The art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value

A firm that wants to put more senior management personnel into the field to get closer to customers and to enable the company to respond more quickly and efficiently to competitors would probably organise its marketing unit on the basis of A)functions. B)regions. C)customer types. D)markets. E)products.

Description : A firm that wants to put more senior management personnel into the field to get closer to customers and to enable the company to respond more quickly and efficiently to competitors would probably organise its ... on the basis of A)functions. B)regions. C)customer types. D)markets. E)products.

Last Answer : B)regions.

10) First National Bank launches an innovative in-home banking system tied to personal computers. The product is not widely accepted because bank customers don't see the need for such a service. This situation represents a failure in which A)Establishment of a customer information system B)Organisation structure C)Top management commitment D)Technological advance E)Scanning corporate capabilities

Description : 10) First National Bank launches an innovative in-home banking system tied to personal computers. The product is not widely accepted because bank customers don't see the need ... B)Organisation structure C)Top management commitment D)Technological advance E)Scanning corporate capabilities

Last Answer : A)Establishment of a customer information system

The two steps of developing a marketing strategy include selecting and analysing a target market and: A)selecting a group of persons towards which the firm should direct its marketing efforts. B)developing marketing objectives to meet organisation goals C)deciding how to organise the marketing department to meet customer needs. D)developing a marketing mix that precisely meets the needs of individuals in the target market.

Description : The two steps of developing a marketing strategy include selecting and analysing a target market and: A)selecting a group of persons towards which the firm should direct its marketing efforts. B) ... D)developing a marketing mix that precisely meets the needs of individuals in the target market.

Last Answer : D)developing a marketing mix that precisely meets the needs of individuals in the target market.

4) The channel that includes both a manufacturer's agent and an industrial distributor may be appropriate under which of the following circumstances? A)When a marketer wishes to enter a new geographic market but does not wish to expand the existing sales force B)When the sales force is large and the marketer is thinking of cutting it down C)When customers are highly concentrated in one geographic area

Description : 4) The channel that includes both a manufacturer's agent and an industrial distributor may be appropriate under which of the following circumstances? A)When a marketer wishes to enter a new ... marketer is thinking of cutting it down C)When customers are highly concentrated in one geographic area

Last Answer : A)When a marketer wishes to enter a new geographic market but does not wish to expand the existing sales force

The channel that includes both a manufacturers' agent and an industrial distributor may be appropriate under which of the following circumstances? A)When the firm wants specialised personnel to follow up the work of the sales force B)When the marketer wishes to enter a new geographic market but does not wish to expand the existing sales force C)When only one or two channels of distribution are available for products D)When the sales force is large and the marketer is thinking of cutting it down E)When customers are highly concentrated in one geographic area

Description : The channel that includes both a manufacturers' agent and an industrial distributor may be appropriate under which of the following circumstances? A)When the firm wants specialised personnel to follow ... is thinking of cutting it down E)When customers are highly concentrated in one geographic area

Last Answer : B)When the marketer wishes to enter a new geographic market but does not wish to expand the existing sales force

Project management provides the project managers and team members with the principles they require to effectively meet the needs of the customer. (True/False)

Description : Project management provides the project managers and team members with the  principles they require to effectively meet the needs of the customer. (True/False)

Last Answer : Ans. True

What is importance of customer retention?

Description : What is importance of customer retention?

Last Answer : It costs a company six times more to sell a product to a new customer than it does to sell to an existing one. Loyal customers generate more revenue, and are also cheaper to maintain. ... a company s other products/services, and also acts as an effective barrier to the entry of competition.

Which is not a function of CRM platform? 1. Lead Management 2. Sales automation 3. Marketing Automation 4. System Management

Description : Which is not a function of CRM platform? 1. Lead Management 2. Sales automation 3. Marketing Automation 4. System Management

Last Answer : System Management

Which is the CRM tool? 1. Sales force 2. Sales Project 3. Sales Management 4. Force Sale

Description : Which is the CRM tool? 1. Sales force 2. Sales Project 3. Sales Management 4. Force Sale

Last Answer : Sales force

A purchase manager of a company has to purchase 500 tones of raw material. Apart from the other suppliers in the market, his son also supplies that raw material. The manager purchases the raw material from the firm of his son at a rate higher than the market rate. Which principle of management has been violated in this situation? a. Unity of Command b. Unity of Directions c. Subordination personal interest to general interest d. Equity

Description : A purchase manager of a company has to purchase 500 tones of raw material. Apart from the other suppliers in the market, his son also supplies that raw material. The manager purchases the ... Unity of Command b. Unity of Directions c. Subordination personal interest to general interest d. Equity

Last Answer : c. Subordination personal interest to general interest

If n is porosity, y is specific yield and r is specific retention of any soil, the relationship which holds good, is (A) n + y + r = 1 (B) n + y = r(C) n + r = y(D) y + r = n

Description : If n is porosity, y is specific yield and r is specific retention of any soil, the relationship which holds good, is (A) n + y + r = 1 (B) n + y = r (C) n + r = y (D) y + r = n

Last Answer : (D) y + r = n

Market information means are_______ A. Knowledge of B.Knowledge of customer’s tastes  C.Knowledge of industries  D.Knowledge of industries

Description : Market information means are_______ A. Knowledge of peers B.Knowledge of customer’s tastes  C.Knowledge of industries  D.Knowledge of industries

Last Answer : B.Knowledge of customer’s tastes

Relationships seem to be important to marketing given the current emphasis on terms like relationship marketing, loyalty management, and customer relationship management. Critically discuss?

Description : Relationships seem to be important to marketing given the current emphasis on terms like relationship marketing, loyalty management, and customer relationship management. Critically discuss?

Last Answer : Classificatory systems are generally and erroneously understood to be those that "class together" with a single term relatives who actually do not have the same type of relationship to ego. (What defines "same type of relationship" under such definitions seems to be genealogical relationship

Customer Relationship Management Company?

Description : Customer Relationship Management Company?

Last Answer : form_title=Hire a Customer Relationship Management Company form_header=Manage the relations between your company and the customers with a professional service. What kind of business do you have?=_ Do you have more ... are you?= () Small Business () Corporation () Non Profit () Government () Other

What are plastic cards the size of a credit card that contains an embedded chief on which digital information can be stored? a) Customer relationship management system cards b) E-government identity cards c) FEDI cards d) Smart cards

Description : What are plastic cards the size of a credit card that contains an embedded chief on which digital information can be stored? a) Customer relationship management system cards b) E-government identity cards c) FEDI cards d) Smart cards

Last Answer : d) Smart cards

What are plastic cards the size of a credit card that contains an embedded chip on which digital information can be stored? a. Customer relationship management systems cards b. E-government identity cards c. FEDI cards d. Smart cards

Description : What are plastic cards the size of a credit card that contains an embedded chip on which digital information can be stored? a. Customer relationship management systems cards b. E-government identity cards c. FEDI cards d. Smart cards

Last Answer : d. Smart cards

What are plastic cards the size of a credit card that contains an embedded chip on which digital information can be stored? a. Customer relationship management systems cards b. E-government identity cards c. FEDI cards d. Smart cards

Description : What are plastic cards the size of a credit card that contains an embedded chip on which digital information can be stored? a. Customer relationship management systems cards b. E-government identity cards c. FEDI cards d. Smart cards

Last Answer : d. Smart cards

Customer Relationship Management is about 1. Acquiring the right Customer 2. Instituting the best processes 3. Motivating employees 4. All of the Above

Description : Customer Relationship Management is about 1. Acquiring the right Customer 2. Instituting the best processes 3. Motivating employees 4. All of the Above

Last Answer : All of the above

Point out the wrong statement. a) Google App Engine allows a developer to scale an application immediately b) The customer relationship management provider SalesForce.com has a development platform called Force.com that is an IaaS offering c) A cloud computing provider can become a hub master at the center of many ISVs offerings d) None of the mentioned

Description : Point out the wrong statement. a) Google App Engine allows a developer to scale an application immediately b) The customer relationship management provider SalesForce.com has a development platform called Force. ... become a hub master at the center of many ISVs offerings d) None of the mentioned

Last Answer : The customer relationship management provider SalesForce.com has a development platform called Force.com that is an IaaS offering