Why is it necessary for customer providers to maintain a positive relationship with both internal and external customers?

Why is it necessary for customer providers to maintain a positive relationship with both internal and external customers?
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Description : Which of the following actions would be an appropriate response by companies to improve the public's perception of their financial reporting? a. Requiring internal auditors to report all significant ... external and internal auditing work separated to maintain independence. d. None of the above.

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Description : Ahmed is actively initiating a project, so he plans to invite all relevant  internal and external stakeholders including sponsors, customers, project  teams, etc. for a kick-off meeting. To ensure all ... b. Scope statement c. Project charter d. Work packages e. Project funding agents

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Description : Distinguish between ‘internal customer’ and ‘external customer

Last Answer : An external customer exists outside the organization and can be defined in many ways - user, buyer, influencer. He generally falls into one of three categories: current, prospective, or lost ... For example, Manufacturing is a customer for Purchasing, and Dispatching is a customer for Packaging.

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Description : The necessary interaction between service provider and customer that allows a service to be delivered is called A)customer contact. B)service exchange. C)marketing. D)relationship marketing.

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Description : If a case of smallpox is suspected, the nurse should a) Call the CDC Emergency Preparedness Office. Anyone suspecting a case of smallpox should call the CDC Emergency Preparedness Office ... very different from that of chickenpox. With chickenpox, lesions appear at different developmental stages.

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Description : Which of the following statements is true with regard to the relationship among audit risk, audit evidence, and materiality? a. The lower the inherent risk and control risk, the lower ... inherent risk. d. Aggregate materiality thresholds should not change under conditions of changing risk levels

Last Answer : Under conditions of high inherent and control risk, the auditor should place more emphasis on obtaining external evidence and should reduce reliance on internal evidence

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Description : Which statement is correct regarding the relationship between internal auditing and the external auditor? a. Some judgments relating to the audit of the financial statements are those of the ... opinion expressed, however that responsibility may be reduced by any use made of internal auditing

Last Answer : Certain aspects of internal auditing may be useful in determining the nature, timing and extent of external audit procedures.

To achieve optimum cavity preparation, which of the following factors of internal anatomy must be considered in root canal treatment: A. Outline form B. The age and shape of pulp chamber; in addition to the direction of individual root canals. C. Internal external relationship D. Intra-coronal preparation E. None of the above

Description : To achieve optimum cavity preparation, which of the following factors of internal anatomy must be considered in root canal treatment: A. Outline form B. The age and shape of pulp chamber; in ... root canals. C. Internal external relationship D. Intra-coronal preparation E. None of the above

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Description : How Cloud Federation provides benefits to Cloud providers? a) allows providers to earn revenue from computing resources that would otherwise be idle or underutilized b) enables cloud providers to expand their ... -level agreements (SLAs) into their partner provider's data centers. d) All the above

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Each manufactures must improve his to maintain a profitable position A. Reputation C. Control B. Product D. Customer

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If the previous year you reached 100% customer awareness in your company, this year what will you need to do to maintain this level? a. There is nothing to do. I have already reached as much awareness as I could. b. Spend the same amount of money spent the previous year to reach the same percentage of awareness this year. c. I would only need to create 33% new awareness to maintain 100% this year. d. I need to spend at least half of the money spent the previous year to reach 75% of the population. e. None of these.

Description : If the previous year you reached 100% customer awareness in your company, this year what will you need to do to maintain this level? a. There is nothing to do. I have already reached as much awareness ... half of the money spent the previous year to reach 75% of the population. e. None of these.

Last Answer : c. I would only need to create 33% new awareness to maintain 100% this year

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What kind of quirky things are customer service employees told to do when dealing with customers?

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Last Answer : answer:i hate it when i order fast food like its printed on the drive-up menu and i still get a certain question from the service person that has nothing to do with what i just ordered in detail that ... this complete your order? uh, i think it was complete when i ordered it in the first place.

"The Customer Is Always Right"- Did you grow up hearing this and assuming it was some sort of law of trade beween businesses and customers? Do you personally believe in this enough to act up in public and blurt it out when you feel you should get your way?

Description : "The Customer Is Always Right"- Did you grow up hearing this and assuming it was some sort of law of trade beween businesses and customers? Do you personally believe in this enough to act up in public and blurt it out when you feel you should get your way?

Last Answer : Having worked in retail for several years, I can assure you that the Customer is almost always wrong. ;) That said, it is often in the business' best interest to act as though the customer is right ... , though, the actually right customers didn't tend to be the ones to bring up that dreaded phrase.

In a Bank’s database, there are two tables ‘Customer’ and ‘Transaction’ as shown below. Write a query to display customer’s name who has -Technology

Description : In a Bank’s database, there are two tables ‘Customer’ and ‘Transaction’ as shown below. Write a query to display customer’s name who has -Technology

Last Answer : (i) Select cust_name from customer c,transaction t where c.Acc_No=t.Acc_No and Transaction_Type= 'Debit';(ii)Select cust_name, t.* from customer c, transaction t where c.Acc_No=t.Acc_No;(iii) ... total amount of all type of transactions, it will only display the total of credit transactions only.

Which factory manufactures a product and the customer's name is written on the product as a trademark ? There is a saying to use ' own brand ' . Putting the name of the customer instead of putting the name of the company on the product that the manufacturer produces ; Since that is the "trademark".

Description : Which factory manufactures a product and the customer's name is written on the product as a trademark ? There is a saying to use ' own brand ' . Putting the name of the customer instead of putting the ... his own trademark. What is the implication of this process known as the use of "own brand" ?

Last Answer : There is no restriction on any company or factory which manufactures products for the customer to write the name of the customer as "Commercial Brand" or "Trademark" instead of the name of the ... proprietors of these have the right to transact and it is not permissible to infringe upon them.

If a restaurant requires its customers to pay for their meals before eating the customer must .?

Description : If a restaurant requires its customers to pay for their meals before eating the customer must .?

Last Answer : prepay, for study island

How To Use A Customer Service Survey To Keep Customers Coming Back?

Description : How To Use A Customer Service Survey To Keep Customers Coming Back?

Last Answer : Retaining customers is crucial to the success of a business. Surveys are a tool to measure customer satisfaction, along with gaining insight on getting them to return in the future. The ideal survey is ... customers and then ask them to fill out a new survey, gauging their responses to the changes.

__________ techniques can be used to learn more about current and potential customers. a. Strategic partnerships b. Customer loyalty c. Data mining d. Efficient customer response (ECR)

Description : __________ techniques can be used to learn more about current and potential customers. a. Strategic partnerships b. Customer loyalty c. Data mining d. Efficient customer response (ECR)

Last Answer : b. Customer loyalty

Co-Creation includes ______________________? A. Staging of Customer Events B. Outsourcing of Activities to Customers C. All the above options D. None of these options

Description : Co-Creation includes ______________________? A. Staging of Customer Events B. Outsourcing of Activities to Customers C. All the above options D. None of these options

Last Answer : None of these options

Switching costs refer to the: A. Cost to a producer to exchange equipment in a facility when new technologies emerge. B. Cost of changing the firm’s strategic group. C. Costs suppliers incur when selling to a different customer. D. Costs customers incur when buying from a different supplier.

Description : Switching costs refer to the: A. Cost to a producer to exchange equipment in a facility when new technologies emerge. B. Cost of changing the firm’s strategic group. C. Costs suppliers incur when selling to a different customer. D. Costs customers incur when buying from a different supplier.

Last Answer : Costs customers incur when buying from a different supplier.

Switching costs refer to the: A. Cost to a producer to exchange equipment in a facility when new technologies emerge. B. Cost of changing the firm’s strategic group. C. Costs suppliers incur when selling to a different customer. D. Costs customers incur when buying from a different supplier.

Description : Switching costs refer to the: A. Cost to a producer to exchange equipment in a facility when new technologies emerge. B. Cost of changing the firm’s strategic group. C. Costs suppliers incur when selling to a different customer. D. Costs customers incur when buying from a different supplier.

Last Answer : Costs customers incur when buying from a different supplier.

Select the most accurate statement. Value is ----------- : A. Means value for money B. Is best described as the benefits the business chooses to give to customers through it’s products / services C. Is the benefits of a product / service as perceived by the customer D. Does not offer competitive advantage

Description : Select the most accurate statement. Value is ----------- : A. Means value for money B. Is best described as the benefits the business chooses to give to customers through it's ... Is the benefits of a product / service as perceived by the customer D. Does not offer competitive advantage

Last Answer : Is the benefits of a product / service as perceived by the customer

Cross Selling means ? 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. all of these

Description : Cross Selling means ? 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. all of these

Last Answer : all of these

Monopsony is a market situation in which there exists 1. many customers one supplier 2. many customers many suppliers 3. few customers few suppliers 4. one customer many suppliers 5. None of these

Description : Monopsony is a market situation in which there exists 1. many customers one supplier 2. many customers many suppliers 3. few customers few suppliers 4. one customer many suppliers 5. None of these

Last Answer : one customer many suppliers

Difference between marketing and selling is ________ a) Marketing focus on customer and selling focus on seller b) Marketing practices integrated approach and selling practices fragmented approach c) Marketing converts customer's need into product and selling converts product into cash d) Marketing makes profits through customer satisfaction, selling makes profits through sales volume 1. only a 2. a, b and d 3. b and d 4. all a, b, c and d 5. None of these

Description : Difference between marketing and selling is ________ a) Marketing focus on customer and selling focus on seller b) Marketing practices integrated approach and selling practices fragmented approach c) Marketing converts customer's need into ... 3. b and d 4. all a, b, c and d 5. None of these

Last Answer : all a, b, c and d

Why banks having less focus on customer although they use direct marketing ? 1. Due to lack of appreciation of need for marketing in banking 2. Banks do not need customers much 3. Direct marketing never gives importance to customers 4. Banks need money than customers 5. None of these

Description : Why banks having less focus on customer although they use direct marketing ? 1. Due to lack of appreciation of need for marketing in banking 2. Banks do not need customers much 3. Direct marketing never gives importance to customers 4. Banks need money than customers 5. None of these

Last Answer : Due to lack of appreciation of need for marketing in banking

Gathering information about customers or market is known as _____________ 1. Customer inspection 2. Checking market area 3. Need of a bank 4. Market Research 5. None of these

Description : Gathering information about customers or market is known as _____________ 1. Customer inspection 2. Checking market area 3. Need of a bank 4. Market Research 5. None of these

Last Answer : Market Research

Cross selling means 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. none of these

Description : Cross selling means 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. none of these

Last Answer : none of these

Which of the following statements is NOT true about the concept of a customer ? 1. A customer and consumer are always the same thing - the terms are 2. completely interchangeable 3. customers can be described as clients 4. a customer doesn't necessarily consume the product that they have purchased 5. customers are satisfied clients

Description : Which of the following statements is NOT true about the concept of a customer ? 1. A customer and consumer are always the same thing - the terms are 2. completely interchangeable 3. ... customer doesn't necessarily consume the product that they have purchased 5. customers are satisfied clients

Last Answer : customers are satisfied clients

A 'Call' centre means ______________ 1. A place where Salesmen meet everyday 2. A Training Centre 3. A bank office setup where customer queries are answered 4. Customers meeting place 5. All the above

Description : A 'Call' centre means ______________ 1. A place where Salesmen meet everyday 2. A Training Centre 3. A bank office setup where customer queries are answered 4. Customers meeting place 5. All the above

Last Answer : A bank office setup where customer queries are answered

In what ways can you beat your customer's expectations? a. By making your product more appealing b. By providing unique services to your customer c. By providing great deals in terms of discounts to your customer d. By getting appropriate and relevant reviews from your customers on your website

Description : In what ways can you beat your customer's expectations? a. By making your product more appealing b. By providing unique services to your customer c. By providing great deals in terms of discounts to your customer d. By getting appropriate and relevant reviews from your customers on your website

Last Answer : b. By providing unique services to your customer

If customer's expectations and products performance matches, the customer is A. satisfied B. dissatisfied C. delighted D. none of above

Description : If customer's expectations and products performance matches, the customer is A. satisfied B. dissatisfied C. delighted D. none of above

Last Answer : A. satisfied