A problem encountered by service companies that change high -contact services into low - contact services is that the A)service becomes more expensive to deliver. B)quality of the service usually declines. C)service becomes less personalised. D)time required to deliver the service increases.

A problem encountered by service companies that change high-contact services into low-contact services is that the
A)service becomes more expensive to deliver.
B)quality of the service usually declines.
C)service becomes less personalised.
D)time required to deliver the service increases.
by

1 Answer

Answer :

C)service becomes less personalised.
by

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