Why is it important that reports on customer service contains recommendations?

Why is it important that reports on customer service contains recommendations?
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The reason why it is important that reports on customer service contain recommendations is because without them, services would not improve. There is always room for improvement when it comes to customer service.
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Like New Pr Like New Products w oducts wants to i ants to improve its pack ve its packaging aft aging after readi er reading custo ng customer res mer responses t ponses to its customer its customer opinion poll. opinion poll. Which is not Which is not a function of a function of packaging? packaging? a. Its purpose is to c e is to contain and protect the product. b. It contains the brand mark. It contains the brand mark. c. It protects children. d. It determines product quality.

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Last Answer : d. It determines product quality.

What are plastic cards the size of a credit card that contains an embedded chip on which digital information can be stored? a. Customer relationship management systems cards b. E‐government identity cards c. FEDI cards d. Smart cards

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How can we improve our customer service skills?

Description : How can we improve our customer service skills?

Last Answer : Improving customer service skills requires learning to communicate effectively, understanding the needs of customers, and building strong relationships. Solutions include taking classes, reading books, and seeking out opportunities to interact with customers.

Should restaurants be able to tack on an additional fee for "special prep" when a customer has a food allergy & requires individualized service?

Description : Should restaurants be able to tack on an additional fee for "special prep" when a customer has a food allergy & requires individualized service?

Last Answer : Depends on the situation, and it tends to be a trade-off for restaurants, as they may tend to seem inhospitable if they seem to be penalizing special needs. How inhospitable they seem can ... may perceive more need to do so than a restaurant that offers individual preparation on most meals anyway.

Have you ever risked going to the bathroom while on hold with customer service ?

Description : Have you ever risked going to the bathroom while on hold with customer service ?

Last Answer : Yep. If the situation is really critical I pee in an appropriately size cup.

What is the rudest customer service experience you've ever had?

Description : What is the rudest customer service experience you've ever had?

Last Answer : Dismemberment is pretty rude.

Could this be the dumbest customer service email of all time?

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Last Answer : They really are interested in how your interaction with the automated system went. Some voice systems are so convoluted and keep redirecting that they get heavy criticism.

Do companies actually read the customer service emails that are sent out after a visit?

Description : Do companies actually read the customer service emails that are sent out after a visit?

Last Answer : Yes. I work in a hospital and we get a monthly letter with the results of all the surveys that had been returned the previous month. Names are mentioned, good or bad, and I make sure my ... the survey results. I don't think anything is ever accomplished from these surveys, but they are analyzed.

When talking to a customer service rep on the phone, what was the most unusual accent you've experienced?

Description : When talking to a customer service rep on the phone, what was the most unusual accent you've experienced?

Last Answer : answer:I once called some customer service rep, for what I do not remember. I had it on speaker phone and my wife was near by. When the rep finally got on the phone she had such a thick southern ... a southern accent or a heavy northern accent (dontcha know?) and I have no idea what they are saying.

Would you regard this as bad customer service?

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Last Answer : It’s not the best service but I would usually just take the onions off myself and not make a big deal about it.

Do you think, if a customer of a service checks out competing service with little or no intention of using that service, that it's dishonest or is it "part of doing business?"?

Description : Do you think, if a customer of a service checks out competing service with little or no intention of using that service, that it's dishonest or is it "part of doing business?"?

Last Answer : Sounds like smart business to me. No different than shopping around before you buy a car, or appliance, or… anything really.

What do you think about customer service people telling you to give them all excellents on surveys?

Description : What do you think about customer service people telling you to give them all excellents on surveys?

Last Answer : The car dealerships take those surveys seriously. Anything less than an excellent is considered bad. It really does suck. Guys can get fired over it. They also effect the dealers standing with the ... review is a negative. I always give them excellent a unless they do something especially bad.

How to make a customer service rep position sound good on a resume?

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Last Answer : answer:Here are the skills you have developed for your job: Triaging customer calls and routing them to the right department or solving their problems. Interfacing with the public calmly and courteously no matter the provocation. Handling detailed claim forms.

Have you ever had to deal with a customer service rep by phone and couldn't understand a thing they were saying?

Description : Have you ever had to deal with a customer service rep by phone and couldn't understand a thing they were saying?

Last Answer : answer:Yes, I can barely hear many callers. I just tell them right out that I can’t understand them. I just say I’m deaf, could you speak slower and louder. Sometimes I even ask if there is anyone else I can talk to. The worst ones, though, are the ESL.

I caught a customer service rep pulling a devious trick, what should I do?

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Last Answer : Find out the supervisors name, then put in writing via email or letter you wish to have this trial ended. I personally wouldn’t mention the telesales person. But I would make sure it was cancelled as it sounds like a never ending loop you will be locked into.

How could the New York Times possibly have such bad customer service?

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Last Answer : That’s crazy. My little newspaper here in Albuquerque does a much better job. The few times a delivery was missed, they brought a paper over within an hour.. Since print media may be seeing its demise now, you’d think excellent customer service would be one way to ensure a following.

How do you deal with poor customer service?

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Last Answer : answer:@Mama_Cakes: I know that everyone has a bad day, so do you cut them some slack? Yes. In fact, I go even further. Having worked in retail, I know what it's like. It can ... and continually got nowhere with other people there, then it might be worth filing a complaint of some kind.

What were the best and worst examples of customer service you have seen?

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Last Answer : Best: This was in a letter to the editor of our local paper. Some tourists were in the area and they had car trouble on a Saturday. They limped their car to a local car dealer and parked ... They were amazed. Their vacation continued on with no interuption, and the car was fixed for them on Monday.

What should I call a single link that leads to all customer service/info pages?

Description : What should I call a single link that leads to all customer service/info pages?

Last Answer : “General information,” or “Comprehensive listings.” ?