How can chatbots be effective in customer service?

How can chatbots be effective in customer service?
by

1 Answer

Answer :

Conversational AI Powered Chatbots are self-help tools for improving conversation. Brands can utilize it to improve their customer's experience, to create more sales and build a more profound affinity with customers. They permit your customers to easily interact with your brand through animated conversation. GenieTalk.ai helps you deliver exceptional customer service and increase operational efficiency using conversational AI powered chatbots. Here are some advantages of using conversational AI powered chatbots that can helps you in enhancing customer service: A chatbot is 24/7 available to handle all your customer queries, and give them proper solutions. It can also help customers by recommending the product of their choice. Chatbots help your business to build brand reliability by unders
by
selected by

Related questions

How can chatbots be effective in customer service?

Description : How can chatbots be effective in customer service?

Last Answer : Conversational AI Powered Chatbots are self-help tools for improving conversation. Brands can utilize it to improve their customer's experience, to create more sales and build a more profound affinity ... the product of their choice. Chatbots help your business to build brand reliability by unders

I'm looking for websites, or applications, which have as a feature chatbots, or supercomputers, or AIs in general, which allow humans to establish a dialogue with them.

Description : I'm looking for websites, or applications, which have as a feature chatbots, or supercomputers, or AIs in general, which allow humans to establish a dialogue with them.

Last Answer : Nothing of that nature. My bank has a chatbot, but it is constrained and only knows things about the bank's services and locations. My cable and internet company has something similar but is also pretty ... Google device (like Alexa or Siri) and get all sorts of answers to all sorts of questions.

What was said that caused Facebook to shut down an AI system after chatbots started speaking in their own language ?

Description : What was said that caused Facebook to shut down an AI system after chatbots started speaking in their own language ?

Last Answer : They weren’t really talking. They started to develop an indecipherable private language that no one would be able to translate. It was high level bot gibberish.

In service marketing, the most important link to the customer is 1. effective advertising 2. good word-of-mouth communication 3. well-trained contact employees 4. the tangible aspects of the service 5. exceptional service quality

Description : In service marketing, the most important link to the customer is 1. effective advertising 2. good word-of-mouth communication 3. well-trained contact employees 4. the tangible aspects of the service 5. exceptional service quality

Last Answer : well-trained contact employees

Do You Know Who Decides Key Inventory-related Policy Such As Striking The Right Balance Between Customer Service And Cost-effective Product Inventory Levels?

Description : Do You Know Who Decides Key Inventory-related Policy Such As Striking The Right Balance Between Customer Service And Cost-effective Product Inventory Levels?

Last Answer : Many decisions about inventory levels are strategically important. So instead of relying solely on the supply organization to decide, executives need to have a major say in the fundamental ... the right breadth and complexity of product offerings to optimal plant and distribution footprints.

In service marketing, the most important link to the customer is A)effective advertising. B)good word -of-mouth communication. C)well -trained contact employees. D)the tangible aspects of the service.

Description : In service marketing, the most important link to the customer is A)effective advertising. B)good word-of-mouth communication. C)well-trained contact employees. D)the tangible aspects of the service.

Last Answer : C)well-trained contact employees.

How to Create Effective Customer Satisfaction Surveys?

Description : How to Create Effective Customer Satisfaction Surveys?

Last Answer : It doesn’t have to be long, expensive, or time consuming. Use these tips to create an effective customer satisfaction survey for your business.Customer satisfaction surveys can be written with ... acknowledging customers who gave negative reviews to make up for their less-than-perfect experience.

How can we improve our customer service skills?

Description : How can we improve our customer service skills?

Last Answer : Improving customer service skills requires learning to communicate effectively, understanding the needs of customers, and building strong relationships. Solutions include taking classes, reading books, and seeking out opportunities to interact with customers.

Should restaurants be able to tack on an additional fee for "special prep" when a customer has a food allergy & requires individualized service?

Description : Should restaurants be able to tack on an additional fee for "special prep" when a customer has a food allergy & requires individualized service?

Last Answer : Depends on the situation, and it tends to be a trade-off for restaurants, as they may tend to seem inhospitable if they seem to be penalizing special needs. How inhospitable they seem can ... may perceive more need to do so than a restaurant that offers individual preparation on most meals anyway.

Have you ever risked going to the bathroom while on hold with customer service ?

Description : Have you ever risked going to the bathroom while on hold with customer service ?

Last Answer : Yep. If the situation is really critical I pee in an appropriately size cup.

What is the rudest customer service experience you've ever had?

Description : What is the rudest customer service experience you've ever had?

Last Answer : Dismemberment is pretty rude.

Could this be the dumbest customer service email of all time?

Description : Could this be the dumbest customer service email of all time?

Last Answer : They really are interested in how your interaction with the automated system went. Some voice systems are so convoluted and keep redirecting that they get heavy criticism.

Do companies actually read the customer service emails that are sent out after a visit?

Description : Do companies actually read the customer service emails that are sent out after a visit?

Last Answer : Yes. I work in a hospital and we get a monthly letter with the results of all the surveys that had been returned the previous month. Names are mentioned, good or bad, and I make sure my ... the survey results. I don't think anything is ever accomplished from these surveys, but they are analyzed.

When talking to a customer service rep on the phone, what was the most unusual accent you've experienced?

Description : When talking to a customer service rep on the phone, what was the most unusual accent you've experienced?

Last Answer : answer:I once called some customer service rep, for what I do not remember. I had it on speaker phone and my wife was near by. When the rep finally got on the phone she had such a thick southern ... a southern accent or a heavy northern accent (dontcha know?) and I have no idea what they are saying.

Would you regard this as bad customer service?

Description : Would you regard this as bad customer service?

Last Answer : It’s not the best service but I would usually just take the onions off myself and not make a big deal about it.

Do you think, if a customer of a service checks out competing service with little or no intention of using that service, that it's dishonest or is it "part of doing business?"?

Description : Do you think, if a customer of a service checks out competing service with little or no intention of using that service, that it's dishonest or is it "part of doing business?"?

Last Answer : Sounds like smart business to me. No different than shopping around before you buy a car, or appliance, or… anything really.

What do you think about customer service people telling you to give them all excellents on surveys?

Description : What do you think about customer service people telling you to give them all excellents on surveys?

Last Answer : The car dealerships take those surveys seriously. Anything less than an excellent is considered bad. It really does suck. Guys can get fired over it. They also effect the dealers standing with the ... review is a negative. I always give them excellent a unless they do something especially bad.

How to make a customer service rep position sound good on a resume?

Description : How to make a customer service rep position sound good on a resume?

Last Answer : answer:Here are the skills you have developed for your job: Triaging customer calls and routing them to the right department or solving their problems. Interfacing with the public calmly and courteously no matter the provocation. Handling detailed claim forms.

Have you ever had to deal with a customer service rep by phone and couldn't understand a thing they were saying?

Description : Have you ever had to deal with a customer service rep by phone and couldn't understand a thing they were saying?

Last Answer : answer:Yes, I can barely hear many callers. I just tell them right out that I can’t understand them. I just say I’m deaf, could you speak slower and louder. Sometimes I even ask if there is anyone else I can talk to. The worst ones, though, are the ESL.

I caught a customer service rep pulling a devious trick, what should I do?

Description : I caught a customer service rep pulling a devious trick, what should I do?

Last Answer : Find out the supervisors name, then put in writing via email or letter you wish to have this trial ended. I personally wouldn’t mention the telesales person. But I would make sure it was cancelled as it sounds like a never ending loop you will be locked into.

How could the New York Times possibly have such bad customer service?

Description : How could the New York Times possibly have such bad customer service?

Last Answer : That’s crazy. My little newspaper here in Albuquerque does a much better job. The few times a delivery was missed, they brought a paper over within an hour.. Since print media may be seeing its demise now, you’d think excellent customer service would be one way to ensure a following.

How do you deal with poor customer service?

Description : How do you deal with poor customer service?

Last Answer : answer:@Mama_Cakes: I know that everyone has a bad day, so do you cut them some slack? Yes. In fact, I go even further. Having worked in retail, I know what it's like. It can ... and continually got nowhere with other people there, then it might be worth filing a complaint of some kind.

What were the best and worst examples of customer service you have seen?

Description : What were the best and worst examples of customer service you have seen?

Last Answer : Best: This was in a letter to the editor of our local paper. Some tourists were in the area and they had car trouble on a Saturday. They limped their car to a local car dealer and parked ... They were amazed. Their vacation continued on with no interuption, and the car was fixed for them on Monday.

What should I call a single link that leads to all customer service/info pages?

Description : What should I call a single link that leads to all customer service/info pages?

Last Answer : “General information,” or “Comprehensive listings.” ?

How quickly do you get angry with customer service representatives?

Description : How quickly do you get angry with customer service representatives?

Last Answer : I do not. Their job is shitty enough as it is, and I am a patient girl.

When applying for food handling and customer service is it relevant to put down professional awards in your resume?

Description : When applying for food handling and customer service is it relevant to put down professional awards in your resume?

Last Answer : Is your journalism experience going to be on your resume? If so, I’d list the awards right along with that experience.

What's a good shorter term for "Customer Service Section" on a Web navigation tab?

Description : What's a good shorter term for "Customer Service Section" on a Web navigation tab?

Last Answer : Customer Care

Do you know anyone who has ever won the $500 or $1000 gift certificate from the customer service survey that retailers are putting on receipts these days?

Description : Do you know anyone who has ever won the $500 or $1000 gift certificate from the customer service survey that retailers are putting on receipts these days?

Last Answer : No. It’s a pretty broad pool.

If you had a "poor customer service" experience at a restaurant, would you do the online survey and tell, or just let it go and forget it?

Description : If you had a "poor customer service" experience at a restaurant, would you do the online survey and tell, or just let it go and forget it?

Last Answer : I ask for or approach the manager on the spot and discuss the under-performance of his staff. I have yet to find a manager/owner that was not appreciative and very gracious about my concerns.

Those in customer service, hospitality, or related jobs; How do you deal with Jerk customers?

Description : Those in customer service, hospitality, or related jobs; How do you deal with Jerk customers?

Last Answer : I’m not getting mad over them, I’m above that lol. Some people like to argue with them or let that person get to them, but it’s only going to make the situation worse.

Does poor customer service piss you off?

Description : Does poor customer service piss you off?

Last Answer : answer:It does piss me off. I don't accept it but most of the time I expect it. Depending on how put out I am, I'll call and give details of my visit to a store mgr. or owner. If I ... what I wanted was to waited on as if I was doing a favor to the business and not inconveniencing a spoiled teen.

Should this be reported or is this just bad business and customer service?

Description : Should this be reported or is this just bad business and customer service?

Last Answer : I think they carried you until they had enough, half the time late is not a good record. I was told a long time ago DON’T mess with trash collectors. I think the guy’s name was Guido.

Which cell phone provider offers good customer service?

Description : Which cell phone provider offers good customer service?

Last Answer : answer:I found the people at the Verizon wireless store to be helpful, but I had to go to the FCC to keep Verizon billing from gouging me when I upgraded my allotted minutes plan. Credo, ... progressive causes, might offer good customer service. However, I don't know how good their coverage is.

How important is customer service to you?

Description : How important is customer service to you?

Last Answer : answer:Customer Service is paramount for me I immediately think about dining out for example.. everything else can be top quality; the food, the atmosphere, the wine, the company, the facilities but if ... willing to put the effort in and maybe that will make the world just that bit more lovely.

Customer Service Jellies: What's the best course of action to take when you are fed up with a company/business?

Description : Customer Service Jellies: What's the best course of action to take when you are fed up with a company/business?

Last Answer : If you are just fed up with them that will go nowhere. If you have grounds for complaint and you want the company to take action follow their complaints procedure. Speak to a manager ... of all conversations and contacts with the company. Persevere until matters are resolved to your satisfaction.

Can I legally refuse service to a disruptive, foul-mouthed customer?

Description : Can I legally refuse service to a disruptive, foul-mouthed customer?

Last Answer : Sure. However, expect it to get ugly.

What kind of quirky things are customer service employees told to do when dealing with customers?

Description : What kind of quirky things are customer service employees told to do when dealing with customers?

Last Answer : answer:i hate it when i order fast food like its printed on the drive-up menu and i still get a certain question from the service person that has nothing to do with what i just ordered in detail that ... this complete your order? uh, i think it was complete when i ordered it in the first place.

What companies have you found to have awful customer service? What companies have you been pleasantly surprised to find they have great customer service?

Description : What companies have you found to have awful customer service? What companies have you been pleasantly surprised to find they have great customer service?

Last Answer : Worst: Lucille Roberts gyms.

What was your worst customer service experience?

Description : What was your worst customer service experience?

Last Answer : Probably when we ate at Dave and Busters in Denver. They forgot about us for an hour, then ran out of the right food. When they finally got to us, our food was cold and undercooked. they tried to give ... through. It was a cup of yogurt for a party of 5. Good job, guys. Your service was excellent!

How should i start a letter to a customer service?

Description : How should i start a letter to a customer service?

Last Answer : “To Whom It May Concern:” is probably the best way to do it without knowing exactly who it would be going to.

How much does customer service affect your decision to buy something?

Description : How much does customer service affect your decision to buy something?

Last Answer : It makes a tremendous difference. Today a company lost a +3K business deal with me because of poor customer service. Basically, their employee screwed up and underquoted the deal by $600 and they would not make good on it. So I’m taking my business elsewhere.

How could improving customer service through customer service management lead to more sales?

Description : How could improving customer service through customer service management lead to more sales?

Last Answer : - removed -

What happened to good customer service?

Description : What happened to good customer service?

Last Answer : that went out the window with chivalry. the only thing companies worry about now are lawsuits, and if customer service has nothing to do with lawsuits or a direct effect on their sales they wont give a shiiiiiiieeeeeeettttt.

Where should a person place comments on a bad customer service experience from an airline?

Description : Where should a person place comments on a bad customer service experience from an airline?

Last Answer : Anywhere you can. You’ve done it right now, so that’s a start. Maybe write them a letter too. That usually elicits a response. Most companies tend to respond to those.

Do you find it disconcerting when you have to call other nations for Customer Service?

Description : Do you find it disconcerting when you have to call other nations for Customer Service?

Last Answer : Doesn’t bother me to get support from down the street or the moon, as long as they can understand my issue and I can understand their response. Unfortunately, this is not always the case.

Advice on how to deal with a small business's terrible customer service?

Description : Advice on how to deal with a small business's terrible customer service?

Last Answer : Personally, I would start looking for a new supplier because you're not really saving anything by having to deal with all this hassle. If you don't get the part in the time quoted, then you can't deliver ... over the edge. You have tons more patience than I. My hat is off to you in that department.

What happened to good customer service?

Description : What happened to good customer service?

Last Answer : Vutt are you talking about my friend? It has all gone to India!

How do I deal with really bad/unresponsive customer service?

Description : How do I deal with really bad/unresponsive customer service?

Last Answer : Try your state's AG's office. Better Business Bureau is a good idea, but some of the sleezy fly-by-night companies do just that. Fly by night. There may be an accumulation of complaints in addition to yours, which might trigger some official action. Buyer always beware, unfortunately.

How should I deal with EA customer service?

Description : How should I deal with EA customer service?

Last Answer : A friend of mine had his guitar and drum set both break on him. He had to ship his out like you did with the same conditions but something happened and he never got his guitar or drums. He just ... free game. Hope it all works out for you, as I know dealing with costumer support is a nightmare.

What's the worst customer service experience you have ever had?

Description : What's the worst customer service experience you have ever had?

Last Answer : answer:We used to be on Tiscali broadband, but eventually deciding that the outages and general crappy speeds were nothing to be putting up with, we called their customer service centre to cancel the ... to them. Somehow, confusing me into forgetting that I wanted a better provider didn't work.