Customer Service Experience is the experience that a customer has with a brand. It can be a Mall, or a Company or say anything that has created a name for itself. It includes many different areas, such as to make the customer know about the product, providing information prior to ordering, after a product delivered and can be refund also. Customer Service Experience mainly focuses on one specific area that is SERVICE. It is about a customer’s opinion of the support they have received from a company. Like customer experience as a whole, it is an important part of growth in a business. The term “Customer Service” covers a massive range of support options. A customer might have a pre-purchase question about a specific product. They might have a question about payment or billing, or need to return an item after buying. These are all examples of customer service. There is a need for customer service through all stages of the buying process. Our customers want a good Customer Service Experience, and we need to deliver. Customer Service can mean different things to different people. For a business, it’s a way of securing a sale. It's a way to interact and engage with a customer to boost loyalty and encourage further sales in the future. For a customer, it’s a bit more open; it can be about research, about determining value, about having their needs met. In all, Customer Service Experience connects everything. It’s the connection of all the service interactions. It's the backbone for any businesses.